APS3 Service Support Officer Calleo location Brisbane. $39 - $45 per hour.

The key role for an APS3 Service Support Officer is to provide front line customer service for clients who may be facing significant or complex challenges.  This customer service will be provided in person (at front reception) or via telephone.

The Service Support Officer will be required to exercise a degree of discretion to assist the clients with less complex requests, this may involve collaborating with various stakeholders and connecting with other regional offices, relevant government or community services to deliver the best service offer.

Duties can include, but not limited to assist with client appointments and diary management. Assist with client file management, including printing and scanning. Process invoices, following procedures in a timely and accurate manner.

Process travel requests for the regional staff. Manage correspondence workflows such as emails, mail, TRIM. First point of contact for incoming calls and front reception. The ideal candidate will bring demonstrated skills / experience polite and friendly customer service skills, with the ability to proactively solve customer requests or escalate if required.

Relevant office administration skills, having the ability to multitask, show initiative and take pride in all service delivery. Collaboratively work in a clinical team environment, adapting to changing priorities and support productive working teams.

The successful candidate will be a Citizen, available to work for the contract period, with the ability to obtain / maintain a Working with Children (WWCC) and/or Vulnerable People Checks/Clearance, and National Police Clearance on appointment.