APS3 Customer Service and Support Officers SOS Recruitment location Brisbane. $38.05 per hour.

Overview our Federal Government client is currently seeking multiple experienced Customer Service and Support Officers to join their team at the APS3 level. Within this role you will your responsibilities management and distribution of high volumeof mail and correspondence.

High speed and accurate data entry, document preparation, scanning, personalisation, crop, document/photo exceptionsre-work. Perform customer service, notarialduties, personalisation support, custodian, and telephone enquiries.

Undertake processing tasks and operate document printer and laminate machines to produce documents and undertake the dutiesof cashier including daily financial reconciliations. Perform general office administrative duties, manage ongoing customer contact workload, and assist the Workflow Supervisor where required.

Support the interpretation and analysis of relevant legislation, regulations, guidelines, and procedures. Communicate effectively (orally and in writing) with members of the public, relevant authorities,andother government agencies. Meet deadlines, required work outputs and performance expectations, apply attention to detail, accuracyand produce high quality work.

Experience  or requirements work collaboratively across the department. Ability to negotiate, advocate, represent and influence with excellence. Ability to problem solve using judgement while managing risk. Self-management to achieve timelines.

Effective use of business applications, tools and new technology to streamline internalprocesses and service delivery to the Australian public. Demonstrated ability to perform customer service duties. Demonstrated understanding of legislative and broader government policies relevant to the deliveryof passport services.

Ability to interpret and apply relevantlegislation, regulation, guidelines, policies and procedures across the spectrum of passport network issues and challenges. Candidates with previous government customer service experience are highly encouraged to apply.