Application Support Specialist

at cbm New Zealand
Published January 23, 2025
Location Auckland, New Zealand
Category Information Technology  
Job Type Full-time  

Description

Application Support Specialist cbm New Zealand location Auckland.

Join a dynamic team, with a great culture, on a global mission. Use your application support expertise to help transform the lives of people with disabilities in the world's poorest places.

Role Application Support Specialist. Reports to IT Manager. Position type Part time (20 Hours per week pro rata, flexible days). Permanent. Location cbm New Zealand Office: 112B Bush Rd, Albany,  Auckland, with Hybrid WFH arrangements.

About cbm New Zealand is an international development organisation, committed to improving the quality of life of people with disabilities in the poorest countries of the world. Based on its Christian values and over 100 years of professional experience, cbm addresses poverty as a cause, and a consequence of disability.

cbm New Zealand is a member of CBM Global and works in partnership with local organisations to implement programmes in various development and humanitarian areas such as eye health, rehabilitation, education and livelihoods, to help break the cycle of poverty and disability. cbm New Zealand  also engages with mainstream development agencies to amplify their disability inclusion and impact.

Vision An inclusive world in which all people with disabilities enjoy their human rights and achieve their full potential. Mission Fighting to end the cycle of poverty and disability.

Values we Champion Inclusion, we strive for justice, we pursue excellence, we embrace partnership, we live with integrity.

cbm New Zealand is committed to making a positive impact in the lives of people in need, we strive to uphold Christian values and principles in all our initiatives. As we continue to grow, we are seeking an Application Support Specialist to assist our IT Manager to maintain high integrity of cbm's data and systems, ensuring ongoing smooth functionality of all our applications.

Is an inclusive, equal opportunity employer. We welcome applications from people with disabilities.  Operates from a christian kaupapa. Is committed to safeguarding children and adults-at-risk. As part of our recruitment process police and reference checks will be required. Has a warm and vibrant culture. Our team is united by a shared passion for our mission, fostering a supportive and fun workplace where collaboration thrives.

The role the Application Support Specialist will support the IT Manager to maintain the high integrity of cbm data and systems, so that the functional arms of the organisation work smoothly.

This role is responsible for our CRM system, along with being the first point of contact for the organisation's ICT and peripheral equipment. The role is vital to support delivery of fundraising, and reporting objectives, as well as delivering on the value of being good stewards of our resources.

Ensuring overall database integrity, accuracy and security, including configuration (uploads, exports, upgrades, imports and/or global changes to the database), gift administration (management of campaigns, appeals, package codes and gift coding) and database administration (managing donor profiles, troubleshooting database issues) within the database. Generate data files used for appeal mail outs and contact lists.

Reporting utilise data to generate insightful reports for stakeholders, providing valuable insights into fundraising and finance performance. Providing customised reporting to the management team, and financial data for analysis of return on investment.

Business Intelligence development identify and assess areas within the business where processes and workflows can be enhanced to maintain competitiveness. Provide advice and support on IT-related matters.

Management of IT systems assist with oversight of cbm’s IT platform to ensure it is configured to deliver to the needs of users, provides a secure environment for donor data, and is reliable and cost effective.

Work closely with cross-functional teams to understand business needs and pain points. Respond promptly to resolve internal issues related to computer applications and IT systems. Maintain and support applications used by donor care, fundraising and finance teams. Key competencies required.

Skills and experience relevant tertiary qualification. (e.g. technology, with focus on business practices / administration, computer science or information systems or related field). 3 years’ experience in an ICT / database role. Strong database administration skills, preferably with experience in CRM systems.

Broad understanding of various software, with proficiency in Microsoft Office applications. Understanding of database management and its application to marketing campaigns. Understanding of cybersecurity best practice. High level of IT literacy and an eye for detail.

Previous exposure to web development and website management is advantageous. Proficiency with analysis and the development of reports and queries.

Hands-on approach to problem-solving and a proactive attitude. Excellent oral and written communication skills, correspondence, and reports. Proven organisational and coordination skills and the ability to prioritise tasks. Ability to develop high quality relationships with internal and external stakeholders.

Attitudes and behaviours commitment to cbm’s Vision, Mission and Values. Ability to work within an organisation with a Christian kaupapa and be sensitive to its various expressions. Cultural sensitivity. Teamwork, communication and collaboration, with a heart for making a difference.

Ability to be flexible, to meet deadlines and to deal with a complex workload. High standards of professional and personal integrity. Holding information as confidential, when appropriate.

Strong work ethic, consistent and reliable. Self-motivated and independent work style. Positive, problem-solving relationships with staff and contribute willingly to office tasks. Understanding of, and interest in, the not-for-profit / for-purpose sector.

Send CV/Resume/Details here: jointheteam@cbmnz.org.nz