Advisor Customer

at Liaison Kainga Ora
Published December 20, 2023
Location Auckland, New Zealand
Category Customer Service  
Job Type Full-time  
$92,211pa salary + 5 weeks' annual leave


Advisor Customer Liaison Kainga Ora location Auckland. $92,211pa salary + 5 weeks' annual leave.

Full Time, Permanent opportunity in Counties Manukau. 92,211pa salary + 5 weeks' annual leave + suite of other benefits.

Our organization at Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Our role as Advisor Customer Liaison based, you'll support tenant consultation for property redevelopments, improvement programmes, divestments refurbishments, remediation, Home Lease Expiries and any other Asset based programme that impacts on a tenant.

You'll also have responsibility for all Business-Initiated Transfers for Kāinga Ora across the region, and assist in the development and implementation of customer consultation and relocation processes for all of Kāinga Ora capital projects, to ensure the delivery of our asset programme in a timely and appropriate manner.

What you will bring you'll have a wealth of experience in a complex, customer-facing role, with a sound understanding of project management fundamentals. Your strength will be your ability to build and maintain strong relationships, with the interpersonal skills to match, in particular in pressured environments. You'll be a strong communicator, with tried and tested negotiation and conflict-resolution skills.

Your cultural awareness and competency will ensure you interact with customers in an inclusive and respectful way that is aligned to their aspirations and preferences. As this role will require travel around the region, you will hold a current and full New Zealand driver's license (car provided as and when required).

What's in it for you we offer competitive salaries, five weeks' annual leave, flexible working arrangements and career development. As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.

We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

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