Advisor Customer Liaison

at Kainga Ora
Published November 5, 2023
Location Timaru, New Zealand
Category Customer Service  
Job Type Full-time  
Annual salary of $92,111


Advisor Customer Liaison Kainga Ora location Canterbury. Annual salary of $92,111.

Our organisation at Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Our Roles1 x Permanent full-time at $92,211.00 + 5wks annual leave. 1 x 12month Fixed term/secondment full-time at $92,211.00 + 5wks annual leave. 1x 6month Fixed term/secondment full-time at $92,211.00 + 5wks annual leave (pro-rate).

As an Advisor Customer Liaison, you'll support tenant consultation through property redevelopments, improvement programmes, refurbishments, remediation, and help them work through the process of relocation into other accommodation for short or long-term stays. You'll also have responsibility for all business-initiated transfers for Kāinga Ora across the region.

You will be that person who is responsible for working with the customer to place them into alternative accommodation. You will work through their needs and whanau requirements to give them confidence that we are there to support them into a safe and healthy home.

What you will bring you'll have a wealth of experience in a complex, customer-facing role, with a sound understanding of project management fundamentals. Your strength will be your ability to build and maintain strong relationships, with the interpersonal skills to match, in particular in pressured environments.

You'll be a strong communicator, with tried and tested negotiation and conflict-resolution skills. Your cultural awareness and competency will ensure you interact with customers in an inclusive and respectful way that is aligned to their aspirations and preferences.

You will need to show flexibility in your work, alongside common sense outcomes. As this role will require travel around the region, you will hold a current New Zealand driver's license (vehicle provided).

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

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