Advisor Contact Centre

at Tauranga City Council
Published December 22, 2023
Location Tauranga, New Zealand
Category Admin and Clerical  
Job Type Full-time  
$60,000 - $67,600


Advisor Contact Centre – 30 hours per week Tauranga City Council location Bay of Plenty. $60,000 - $67,600.

About the role as an Advisor Contact Centre, you are the first point of contact for enquiries received through Council's Contact Centre. You will be providing exceptional customer service to the community, whether it's a kōrero over the phone, responding to emails, or even answering social media enquiries.

The hours for this role are Wednesday, Thursday and Friday 5.45pm - 11.15pm, Saturday and Sunday 8.30am to 4.30pm. There is an initial training period prior to commencing regular hours for this role, training will take place in February 2024 and will be approx. 6 weeks, Monday-Friday 8am - 5pm.

What you'll need to succeed to succeed in this role, you'll bring minimum of 3 years work experience, preferably in a customer service environment. NCEA Level 3 or University Entrance equivalent.

About Tauranga City Council is one of Tauranga's largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team. We always strive to ensure that you feel valued and supported in the workplace.

To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, flexible hours and work from home options, as well as career development opportunities.

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