Advisor Contact Centre

at Tauranga City Council
Published December 22, 2023
Location Tauranga, New Zealand
Category Other  
Job Type Full-time  
$60,000 - $67,600


Advisor: Contact Centre Tauranga City Council location Bay of Plenty. $60,000 - $67,600.

About the role as an Advisor: Contact Centre, you are the first point of contact for enquiries received through Council's Contact Centre. You will be providing exceptional customer service to the community, whether it's a kōrero over the phone, responding to emails, or even answering social media enquiries.

The hours for this role are: Thursday 6.00pm - 9.00pm, Friday 4.45pm - 11.15pm, Saturday 2.45pm-11.15pm. There is an initial training period prior to commencing regular hours for this role, training will take place in February 2024 and will be approx. 6 weeks, Monday-Friday 8am - 5pm.

What you'll need to succeed to succeed in this role, you'll bring minimum of 3 years work experience, preferably in a customer service environment. NCEA Level 3 or University Entrance equivalent.

About Tauranga City Council is one of Tauranga's largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team. We always strive to ensure that you feel valued and supported in the workplace.

To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, flexible hours and work from home options, as well as career development opportunities.

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