Administrative Support Officer Merri Health location Melbourne. $61,311.94.

A full time hybrid administrative support role located in Preston, VIC. You'll provide administrative support across the whole carer services program to ensure efficent service delivery for carers. Not only do we offer a hybrid working arrangement, we also provide salary packaging.

Your new organization at Merri Health, we strive to enrich diverse communities through the provision of quality health care and support services.  A career at Merri will see you contributing to a culture that affects change for our clients and the wider community.  We are committed to supporting the talent and skills of our employees because we know their capability is the key to our success.

Your new role the Carer Gateway (funded by the Commonwealth Government) provides carer services under the Integrated Carer Support Services (ICSS) model and was fully implemented in April 2020. Central services include the Carer Gateway website, phone counselling, online self-guided coaching, an online peer support community forum, and online skills courses. The Carer Gateway also provides a centralised intake and registration process for carers. At a local level, the Carer Gateway is supported by a number of partner organisations which respond to the specific needs of their community by providing carer support planning, in-person peer support, in-person counselling, in-person carer coaching, carer directed packages and emergency respite. Merri Carer Services is one of these local partner organisations, servicing the Northern Metro Melbourne catchment area.

Merri Carer Services furthermore receives significant funding from the Victorian state government through the Support for Carers Program (SCP). This funding allows us to complement ICSS services and provide innovative and flexible programs, such as respite support and equipment, events and activities, peer support groups, community engagement initiatives, and many more. With the funding through the Commonwealth Home Support Program (CHSP), we deliver the Northern Respite Services, supporting older carers through flexible respite.

You will be responsible for provide administrative support across the whole carer services program and support all carer services teams (Assessment and Planning, Counselling and Coaching and Community Engagement) with a range of administrative tasks, including projects.

Liaise with internal and external stakeholders and clients to arrange the provision of brokerage services to clients using both Commonwealth and State funding and Coordinate services and facilitate brokerage under the Carer Directed Support Packages, including the preparation of statements and correspondence.

To succeed in the role you will have extensive experience and proficiency in the use of Microsoft Office Suite, databases, spreadsheets and purchasing/requisitioning systems. Sound experience in and understanding of client management systems. Excellent attention to detail and sound numeracy skills.

Good negotiation and problem-solving skills. Excellent interpersonal skills including sound written and verbal communication skills. Relevant experience in a client service role, preferably in a similar environment including the capacity to deal with clients from diverse backgrounds and with special needs. Demonstrated organisational, time management and planning skills.

What we offer we offer a diverse, inclusive and flexible environment which encourages you to bring your whole self to work. As the successful applicant you’ll be joining an organisation where you will be supported to grow, learn and develop your skills to reach your potential. You will also have access to generous salary packaging, purchase leave and flexible work arrangement options.