Administration Support Officer

at Youth Advocacy Centre
Published July 18, 2023
Location Brisbane, Australia
Category Admin and Clerical  
Job Type Full-time  


Administration Support Officer Youth Advocacy Centre location Brisbane.

About you youth Advocacy Centre (YAC) is looking for a person who is enthusiastic about working behind the scenes, in an administration capacity, to assist young people and those who support them. You respect the right of young people to be involved in decisions which affect them and their lives. As an administration superstar, you will bring a wealth of knowledge and experience to YAC.

Demonstrated skills and experience you will have a minimum of 4 years administration support experience in relation to systems and processes, preferably within a human services or legal environment.

A genuine desire to work in an administration support role a high level of attention to detail. Ability to exercise empathy, discretion and sensitivity when communicating with clients and stakeholders. Advanced computer literacy skills including the use of cloud-based software platforms including microsoft 365, adobe suite and external portals - including data entry and reporting.

Highly developed and effective interpersonal and communication skills, both written and verbal. Exceptional organisational skills including self-management, planning, prioritisation and the ability to work under pressure. Ability to proactively and objectively identify administration process/system inefficiencies and contribute to solution paths. Ability to work well as a member of a team and autonomously.

You will also have a current QLD “C” class QLD Driver’s Licence, a positive Qld Working with Children check (“Blue Card”) OR the ability to acquire one. Full vaccination against COVID-19 as evidenced by COVID-19 Digital Certificate. Australian citizenship or permanent residency.

About us this is a great opportunity to join a well-respected community legal and social support service for young people and play your part in helping them and their families to get their lives back on track.

YAC has a multidisciplinary team delivering services across the greater Brisbane area generally, to young people aged 10-18 years who are involved in, or at risk of involvement in the youth justice and/or child protection systems, and/or are homeless or at risk of homelessness. We value diversity in all its forms and welcome applications from Aboriginal and/or Torres Strait Islander people; those from ethnically diverse communities; and LGBTIQ+ persons.

YAC offers generous salary packaging in accordance with the Award, flexible work arrangements, a supportive work environment, access to regular supervision, including external supervision as required, access to professional development opportunities.

About the role yac’s Administration Support Officer provides and coordinates office-based assistance to service delivery staff in supporting clients to access legal and social support services relevant to their needs.