Reference: 34267
RACV
RACV City Club
15 Apr 2026

About RACV Club

RACV Club is a premium destination for our members, offering hospitality, leisure and business facilities in the heart of Melbourne. We are proud of the service we deliver to our members and guests and the collaborative culture that supports our people to do their best work.

The opportunity

We are seeking a customer focused Administration Officer to join our RACV Club Administration team, based on site at our Melbourne CBD City Club.

Reporting to the Finance Administration Manager, this role provides essential accounting support across the Club. You will be a key point of contact for Club members, as well as internal and external stakeholder queries, ensuring timely, accurate and professional responses while supporting the smooth day-to-day operations of the Club.

This role suits someone who enjoys balancing administration, accounts support and customer interaction in a fast paced, service driven environment.

What you’ll be doing

Provide day-to-day administration support to RACV Club departments

Act as a key contact for Club members to assist with account queries resolving issues or escalating as appropriate

Support accounts receivable processes, including debt management, data uploads and data maintenance

Support accounts payable processes including invoice processing and vendor management

Perform cash handling and daily reconciliations (ad hoc)

Maintain accurate records, reports and contract registers

Prepare statistical information and assist with business and departmental reporting

Work closely with Leisure and Club teams to support a seamless and positive member experience

Contribute to process improvement and service efficiency initiatives

Maintain a safe working environment in line with RACV health, safety and wellbeing policies

What you’ll bring

Experience in finance administration, accounts support or back office roles within a complex environment

A strong customer and member service mindset, with confidence handling queries and resolving issues

Sound understanding of financial processes including reconciliations, invoicing and reporting

Strong time management skills with the ability to prioritise multiple tasks

High attention to detail and a methodical, organised approach

Experience using Salesforce and ERP systems (SAP, Oracle, or similar preferred)

Clear, professional communication skills and the ability to build positive relationships with stakeholders

Experience in hospitality, club, hotel or leisure environments is advantageous however, not essential.

Why join RACV?

Work in a prestigious Melbourne CBD location

Be part of a purpose‑driven organisation that puts members first

Supportive team culture with opportunities to contribute and grow

Stability and benefits of working for a trusted, iconic Australian brand

Our values

At RACV, we aim to be a smart choice and a good company famous for not letting people down. Our values guide how we work together and how we serve our members and guests every day.

Successful candidates are subject to national police and working rights checks