Administration Officer

at Wellspace Australia
Published August 4, 2023
Location Sydney, Australia
Category Admin and Clerical  
Job Type Full-time  


Administration Officer Wellspace Australia location Sydney.

About Wellspace Australia Wellspace Australia is a leading national independent provider of Support Coordination, Specialist Support Coordination and Psychosocial Recovery Coaching to people living with a disability.

As a team, we believe everyone has the right to live an ordinary and extraordinary life. We are family-owned with extensive experience in the disability, mental health, and community sectors since 1978.

At Wellspace Australia, we provide exceptional services to our participants and their families. We are expanding our team and looking for an Administration Officer to join us on our journey of growth and innovation.

Purpose of the position this is a newly created position at Wellspace Australia, and as the Administration Officer, you will play a crucial role in supporting our team with all administrative functions. Your adaptability, proactivity, and dedication to continuous improvement will be vital to thriving in this dynamic and rewarding role. We seek an administrative all-round superstar who enjoys a varied, exciting and challenging role where every day is different.

Responsibilities as our Administration Officer, you will be responsible for all reception and administrative functions for the company included but not limited to answer all calls directed to Wellspace Australia providing exceptional customer service and directing calls to the appropriate team members and or taking messages.

Being the first point of contact for participant and provider inquiries via phone and email. Effectively respond to enquiries from potential participants and provide information about our services. Deal with initial feedback in a polite and exceptional manner and direct the complaint to the appropriate leadership team member.

Follow all relevant Policies and Procedures. Preparing and providing regular reports on statistics and service gaps, reaching a wide range of stakeholders. Organising, attending, and recording minutes of meetings, ensuring effective communication among team members.

Maintaining, updating and ensuring accurate data is recorded for participants in our CRM (Careview) system. Liaising with participants and their families/guardians to address their needs and concerns. Assisting the team with all administrative tasks to ensure smooth operations.

Managing multiple email inboxes, promptly responding to inquiries, and distributing information as needed. Overseeing our social media platforms and creating engaging posts to expand our networks. Assisting in the recruitment process, from organising interviews to completing reference checks.

General office management, including liaising with building management, ordering supplies, and ensuring a safe and efficient workspace. Networking to contribute to the continued growth of our organisation. Supporting projects as needed and ensuring their successful implementation.

Deal with initial feedback in a polite and exceptional manner and direct the complaint to the appropriate leadership team member. Handling participant referrals, onboarding, and feedback. Managing our online induction platform and ensuring compliance during employment. Updating visual merchandise for marketing purposes, such as the website and promotional materials.

Essential criteria to succeed in this role, you must demonstrate proven experience and knowledge in the following areas. Cert III in Business Administration or at least 2 years’ experience in a similar role. Excellent interpersonal and customer focused skills with the ability to engage and build trust and rapport with a diverse range of people.

Ability to exercising high levels of judgment, initiative, confidentiality, and sensitivity in the performance of work. Exceptional computing skills, including basic operating systems, Microsoft Office, managing databases. Proven ability to work autonomously and with minimal supervision with great initiative.

Understanding of the disability or community services sector and/or relevant experience. Excellent organisational and time management skills, including the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines. Excellent written and verbal communication skills.

Working with Children Check. NDIS Worker Screening Check. Current Drivers Licence.

Desirable criteria experience working in the NDIS will be considered an advantage. Experience in Canva or similar applications.

Why join us competitive salary, negotiable based on your skills, experience, and qualifications. Join a positive and supportive team that values collaboration and growth. Flexible working environment including work from home/remotely.

Work as part of a collaborative, highly supportive organisation while making a positive impact to people’s lives. Be part of an exciting time of growth for a purpose-driven organisation. Join us in making a difference in the lives of our participants and their families. We look forward to welcoming you to the Wellspace Australia team.

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