Administration Officer

at Kingston City Council
Published August 1, 2023
Location Melbourne, Australia
Category Admin and Clerical  
Job Type Full-time  
$68,063 - $72,778 per annum + Super


Administration Officer Kingston City Council location Melbourne. $68,063 - $72,778 per annum + Super.

Work in a dynamic, collaborative team supporting the effective service delivery of the newly established City Works Department. Excellent employee benefits and flexible working arrangements available. Full Time - Permanent Position - Located at Garden Boulevard Depot, Dingley Village. Band 4, $68,063 - $72,778 per annum + Super.

About us Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations. A diverse, dynamic community where we all share a sustainable, safe, attractive environment and a thriving economy. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD.

We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

The role we are seeking an Administration Officer to join the City Works Administration team. Reporting to the Coordinator of Administration City Works, your role is to raise / process / distribute CRM requests received via email or Pathway for the Civil Maintenance, Building Maintenance and Waste Management teams.

Receive direct calls and email correspondence from customers, providing feedback and information where required. Distribute work orders received within Connect on the Move to their appropriate teams. Liaise with Contractors when required for the completion of CRM’s and Work Orders.

Triage requests received via TRIM. Perform MyFinance purchasing procedures as required. Assist in the management of City Works Reactive Maintenance, Contract Maintenance and Kingston Waste inboxes. Support the continual development of City Works business processes.

About you we are looking for someone with ability to demonstrate the City of Kingston's values of Future Orientated, Accountable, Dynamic, Expert, Community and Celebration. Expertise and demonstrated experience in handling high-volume CRM requests and work orders within Pathway and Connect on the Move is desirable. Expertise and demonstrated experience in receipting and raising Purchase Orders within My Connect / Tech One is desirable.

Administrative experience within Waste Management, Civil Maintenance or Building Maintenance is desirable. Expert knowledge in customer relationship management and service delivery. A proactive approach to identifying opportunities of improvement within the business model.

A can-do attitude that enjoys the challenges that come with a dynamic, reactive working environment. A focus on team and collaboration. The capability to effectively manage and prioritize workload accordingly.

What we can offer this is a full-time permanent position. As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance.

Full time employees also have access to a planned day off every four weeks. The salary for this position starts at $68,063 (Band 4) per annum plus superannuation.

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