Administration Officer DFP Recruitment location Brisbane. $44.49 per hour.

This Brisbane CBD based State Government department are seeking a number of staff to support administrative and operational functions of the team through the provision of excellent service delivery associated with the processing of camera detected offences from camera incident, infringement notice processes to the prosecution case file.

This support will be conducted though a teams-based approach to ensure that service standards are met in a timely and efficient manner. This role operates in a dynamic work environment which processes a high volume of work which requires a high degree of accuracy.

Reporting to the Customer Service Operations Team Leader, you will participate in the processing and quality assurance of offences and take appropriate follow up action with regard to camera and site management, issuing of camera detected offence notices and prosecution case files.

Provide prompt, consistent and courteous advice to internal and external stakeholders via telephone or through written correspondence. Ensure accurate, succinct and timely records are maintained and record notes of conversations, including action taken and advice provided.

Utilise information systems and conduct enquiries to investigate camera detected offence matters and provide recommendations to supervisors on an appropriate course of action. Develop effective working relationships and contribute to a positive workplace culture.

Participate in and support a multi-disciplinary team in order to deliver on key performance indicators to achieve business requirements. These roles are to commence immediately through to 31st December with strong possibility of extension.