Administration Officer The University of Queensland location Brisbane.

About This opportunity the primary purpose of this position is to provide high quality client focused administrative services to support the University's academic activities in a busy centralised service area. This position is located at our picturesque St Lucia campus, renowned as one of Australia's most attractive university campuses, and located just 7km from Brisbane's city centre. Bounded by the Brisbane River on three sides, and with outstanding public transport connections, our 114-hectare site provides a perfect work environment - you can enjoy the best of both worlds: a vibrant campus with the tradition of an established university.

Duties and responsibilities may include, but are not limited to provision of information and advice on a range of administrative matters to stakeholders, including students, prospective students, staff, other units of the University and the general public by telephone, face-to-face, email and online enquiries.

Assessing applications, coordinating and processing requests, documentation and communication relating to academic services. This may include admission, enrolment, timetabling, policy and program administration, payment of fees and charges, scholarships, academic progression, student grievances and complaints, assessment, honours and awards, and graduation.

Assist with processes for reviewing and managing the accuracy of information in relevant University databases, websites and publications. Provision of information and recommendations to decision makers in relation to student and academic matters in accordance with University rules, policies, procedures and relevant legislation. Assist with the development and implementation of standard operating procedures and related training to support the administration of academic services at the University.

Liaise with staff in Schools, Faculties and other organisational units, and external stakeholders, on specific student and academic matters. Assist with planning and participate in events such as Open Days and Orientation as required. Assist with internal, government and regulatory reporting, student enrolment surveillance, quality assurance and risk management processes as required.

Undertake a range of office and administrative duties such as ordering stationery; raise requisitions; receipting of goods; organise travel arrangements; reconcile credit card transactions for staff within the Division; generate staff appointment documentation and assist with staff recruitment activities.

Assist with the overall efficiency of the Division by providing advice, support, induction assistance and backup to other members of the team, including diary and email management, organising events and general administrative support within the Division. Provide secretariat support to Academic Board committees and working groups as required.

Other ensure you are aware of and comply with legislation and University policy relevant to the duties undertaken, including but not exclusive to the University's Code of Conduct. Requirements of the Queensland occupational health and safety (OH&S) legislation and related OH&S responsibilities and procedures developed by the University or Institute/School.

The adoption of sustainable practices in all work activities and compliance with associated legislation and related University sustainability responsibilities and procedures. Requirements of the Education Services for Overseas Students Act 2000, the National Code 2007 and associated legislation, and related responsibilities and procedures developed by the University.

Academic Services​ reporting to the Academic Registrar, Academic Services oversees the student lifecycle of admissions, scholarships, enrolment, fees, timetabling examinations, progression, graduations, and enquiry management. Academic Services also provides governance and compliance support and advice including academic policy formulation; curriculum development and management; student integrity and misconduct; grievances and appeals; and external regulatory requirements. ​

About you candidates require effective administration, coordination and interpersonal communication skills, effective organisational and time management skills and be committed to providing a high level of customer service.

Selection criteria qualifications a Bachelor degree; or completion of an Advanced Diploma qualification and at least two years subsequent relevant work experience; or completion of a Certificate IV and extensive relevant work experience; or an equivalent combination of relevant experience and/or education/training.

Strong organisational skills and demonstrated ability to prioritise own workload, meet deadlines and work with a high level of accuracy and attention to detail and in accordance with policies and procedures. Demonstrated oral and written communication skills and digital literacy skills.

Well-developed interpersonal skills, including the ability to communicate effectively, handle sensitive and confidential matters, negotiate effective outcomes and work effectively as a member of a team, or an ability to rapidly acquire such knowledge. High level of computer proficiency (competency at intermediate level at least) with software packages such as Microsoft Office (particularly Microsoft Excel and Word) and database systems.

A strong orientation to the provision of a high level of customer service in a high volume environment. Well-developed analytical, conceptual and problem-solving skills. Demonstrated initiative, agility and openness to change. Ability to understand and apply a range of rules, policies and processes with regard to the regulatory and legislative context.

Desirable relevant experience in student administration in a higher education institution or similar environment. Sound understanding of University rules, policies and procedures and experience with using enterprise systems.

What We Can offer this is a full-time, continuing position at HEW level 5. The full-time equivalent base salary will be in the range $72,212.51 to $80,430.02, plus super of up to 17%. The total FTE package will be in the range $84,488.63 to $94,103.12.

You will be able to take advantage of UQ Sport Facilities, recreation leave loading (17.5%), salary sacrificing options, on-campus childcare, discounted private health insurance, affordable parking, development programs and many other benefits. For further information, please review The University of Queensland's Enterprise Bargaining Agreement 2018-2021.