Administration and Outbound Customer Service

at Private
Location Brisbane, Australia
Date Posted May 25, 2023
Category Admin and Clerical
Job Type Part-time
Send Resume at
Salary $30 – $32+ per hour


Administration and Outbound Customer Service Private Advertiser location Brisbane. $30 – $32+ per hour.

Brisbane QLD, Casual, $30-32+ per hour, plus super, plus bonuses and holiday pay (secure position).

We are Offering Set Hours per week - a Long Term, Outbound Call / Customer Service and Administration Position. (Includes Bonuses, Paid Holidays, is a Casual Role with Secure Hours and Times Per Week) 25 - 35 hours per week, Monday to Friday only (option for school hours).

You are paid the award rate of $30+ p/hr plus super, bonuses and paid holidays (hourly rate can be increased based upon an employee’s performance, skills & experience). This unique position offers you the unique combination of these benefits, which are extremely hard to find in any position.

Talking with potential and existing clients during the day, requesting their feedback and asking them questions (no selling involved) and entering their comments into a CRM, plus related database management tasks/admin duties. Working hours can be set around school hours, for ease of pick up and drop off per day. Start work after 9.30am and finish in the afternoon.

This rare role provides the ultimate work-family life balance, and saves the successful applicant time and money, avoiding the lost time commuting to work or paying for before or after school care, if the applicant chooses to remain home office based.

Role can be based in our head office within Brisbane or from the applicant’s home (must be located within SE/QLD (be home based within Gold Coast, Brisbane, Sunshine Coast or Northern NSW) and have a designated office – with laptop and phone being provided. Do not apply if you live outside of these areas.

Able to achieve an enviable and rare working life (all our current, long term staff constantly receiving comments from friends and family that their job is “rare, and how lucky they are to have their job and family lifestyle freedoms and conveniences”.

We just need that “right fit” – someone who is mature minded, happy, humble and an appreciative employee by nature, who can work in easily with a team and have the skills and experience to carry out this customer service, outbound phone and data entry related role (requires a keen eye for detail and proficiency with data entry). Requires an intermediate level of proficiency with Excel and Word.

Full and extensive training will be offered, but we require that “special human being”, one that cares about our company and people in general. We have extensive procedure manuals, and all tasks are highly systemised. This being a simple, yet dynamic and interesting way to spend part of your working hours, every day, talking with business people from different industries, everyday being different. Must enjoy, feel at ease and comfortable talking with business people, in general. The role is varied and is always interesting and challenging, being fast paced and requires a multi-tasking ability.

This is a dynamic and interesting role, not a call centre role, as is not selling anything nor is just a ‘typical or same task’ outbound customer service phone and administration based role. Not to be used as a fill in or ‘stepping stone’ to another job or career. If so, please do not apply, we will not respond to your application. i.e. Please do not apply if you are studying to enter another job or career.

We want a long term, loyal and committed employee. Ideal for anyone who is mature minded, even if has been absent and wishes to return to the workforce and receive support in doing so. This is an amazing team and business to join, extremely warm, welcoming, helpful and personable, therefore, we are looking for someone with these same qualities.

Must be able to meet deadlines, and perform under time pressures, as this operation is growing, demanding and very busy. The time simply flies everyday. This role is suitable for applicants with children, but there must not be any background noise when on the phone, especially if the applicant is remotely based, i.e. if working from the convenience of their own home based-office.

Take this role seriously, as it is not a call centre style outbound telemarketing role, it is much easier and all the more enjoyable. All about liaising with our existing and potential business clientele, building relationships via the phone and showing a genuine care for their feedback and their commentary, including general administrative tasks. Also includes administration tasks - re existing and potential client data entry.

This outbound customer service and liaison role (no selling) and administration position, offers you a unique work, family and life balance, being the ultimate job for anyone who seeks an enjoyable and rewarding role, especially being able to remain at home (not being temporary) or work within our head office. Also provides you with a reliable, secure and consistent income for years to come (all other staff are long term employed), loving the added bonus of flexibility to attend your families/children's events – This role requires an applicant who doesn’t have children making noise in the background/at home, whilst working.

There are many more perks to this unique role but will disclose the extent of these when we have shortlisted the final round of successful candidates. We receive hundreds of applicants the rare occasions we have needed new staff to grow our operation. Another role has now opened up, due to our growth and client demand. What we need an applicant to do is outbound calls/customer service, on the phone, and a proficient applicant when it comes to administration tasks and database data entry and management.

The candidate who will be successful in being offered this position, will be with us for the long term. A mature minded person. A fast & highly accurate typist, able to enter data at speed, and multi-task. Able to enter data at speed into a highly systemised client database software. Be proficient at receiving, processing & responding to client email & phone requests.

Having an attention to detail is required. Having a personal integrity to finish tasks started, and to support a fast-paced and high client volume operation. Able to work fast under time pressures, given response rates required to provide top levels of customer service that our company is renowned for. Well-spoken on the phone – able to respond to client enquiries professionally. Having experience in both email and outbound phone contact with potential or existing clients.

In summary, we need an experienced outbound/customer service and phone-based, long term staff member who is highly proficient at relating and building client relationships, via the phone. No selling required. We want a relationship buildera person who has a great phone manner who has a very strong work ethic (cares about maintaining a quality level of work and client relationship).

Has a pleasant voice & personality, suitable to be talking with business clients and being held within a caring team. This administrator is required to be fast at data entry & to be accurate in all duties (attention to detail). Can be trusted to work remotely from a home base, if chooses to be.

Daily administration, database management, data entry, handling customer responses, making outbound calls and emails etc. Other highly trained and long-term experienced team members will also be on hand to provide on-going support and training of your position, so we require a humble applicant, but someone who can also work independently, and take ownership of their role and duties, remaining supportive and co-operative of others, whilst doing so.

We are a fully systemised, dynamic & a fast growing company with thousands of existing & loyal clients, making this job a pleasant, varied, fast paced, rewarding way to earn a stable income each and every week. Job security is being offered to the right applicant.

As this is a rare opening and a highly sought-after position due to being so unique, it must be confirmed that all the current casual employees have been employed long term, being for many years - up to 10+ years – They all say “This position is as good as it sounds, and is very, very real - being one of the best ways for a wage earner to enjoy the epitome of a work life balance.”

Only applicants who email in their resumes and cover letters and complete these questions will be shortlisted for the position. No reply will be provided those who do not complete these important questions below.