Administration and Claims Officer

at Opal Packaging Australia
Published March 23, 2023
Location Melbourne, Australia
Category Admin and Clerical  
Job Type Full-time  


Administration and Claims Officer Opal Packaging Australia location Melbourne.

Discover opal as part of the Nippon Paper Group, Opal is one of Australasia's leading packaging and paper companies. We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

Discover the opportunity the Admin & Claims Officer will be responsible for processing claims as well as providing administrative support relating to the injury management and rehabilitation for workers' compensation (WC), wage insurance (WI) and income protection (IP) claims for all Opal Group sites.

You will contribute to the success of Opal by claims processing and administration - primarily provide support to the Self-Insurance Manager to manage claims under the Self Insurer licence. Calculation of PIAWE including indexation, and provide advice to Site Administrators and Payroll on processing of weekly entitlements for WC & IP. Support the wider team in management of workers compensation, income protection and non-work related claims processes.

Participate in claim reviews and update the injury management database as required. Perform administrative functions within the injury management database - e.g. user, policy and workplace maintenance; monthly reconciliation of claims data upload. Prepare and submit wage declarations to regulators/insurers and participate in regulator audits. Maintain knowledge of relevant legislation to ensure accurate claims advice is provided to managers and injured employees. Perform AR/AP relevant to team activity, including the reconciliation of WorkCover remittance and follow-up of any under/over payments.

Discover yourself we are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have minimum of 2 years' experience in claims management - in either the Victorian Scheme or Self-Insurer environment. Good understanding of the provisions of the WIRC Act. Role of a RTW Coordinator certification desirable. Ability to manage multiple priorities to meet agreed deadlines and a high attention to details. Strong written and verbal communication and interpersonal skills. Ability to build relationships internally and externally.