About Buckman
Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman works proactively and collaboratively with its worldwide customers in pulp and paper, leather, and water treatment to deliver exceptional service and innovative specialty chemical solutions to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Buckman is in the middle of a digital transformation of its businesses and focused on building the capabilities and tools in support of this.
Purpose
To retain and grow existing business by delivering high-impact chemical solutions, executing service plans, and cultivating trusted customer relationships. This role combines technical expertise and strategic account management to drive sales, profitability, and continuous improvement across assigned accounts.
Education :
8–12 years of progressive experience in industrial sales, preferably in pulp & paper or chemical applications
Mandate Experience :
Proven track record of managing complex accounts and leading teams
Strategic acumen to translate business goals into regional execution plans
Strong stakeholder engagement across technical, commercial, and executive levels
Change leadership and coaching capabilities to elevate team performance
Key Responsibilities
Retention & Service Excellence
Implement Buckman’s 8 Business Management Standards to sustain and grow customer accounts
Execute daily service plans aligned with customer expectations and operational goals
Apply structured problem-solving to resolve issues and enhance system performance
Communicate ROI and value of Buckman applications to stakeholders across customer organizations
Conduct routine on-site monitoring, testing, and chemical transfers as needed
Maintain strong relationships at all organizational levels, building trust and credibility
Business Goal Achievement
Meet or exceed assigned sales, profit, and safety targets
Identify upselling and cross-selling opportunities through data insights and customer engagement
Support strategic initiatives to reduce attrition and increase customer confidence.
Internal Systems & Process Support
Participate in customer-facing marketing and account management activities
Manage Buckman assets and ensure compliance with internal procedures
Contribute to internal continuous improvement efforts and team initiatives
Fulfil reporting requirements with accuracy and timeliness.
Account Management Program Implementation
Maintain up-to-date contact lists, process data, system diagrams, and organizational charts
Develop written plans with customers (e.g., Transition Workshops, Service Plans, Evaluation Plans)
Document safety improvements using HCAS/CAS forms and ensure audits are completed
Create and maintain a Program Manual for each account, accessible to customers
Distribute regular service reports and conduct annual Business Reviews
Lead annual Customer Satisfaction Surveys (CSS), document improvements, and upload results
Required skills
Embody Buckman’s core values: Safety, Lifelong Learning, Teamwork, Customer Focus, Pursuit of Excellence
Demonstrate transformational leadership, critical thinking, and decision quality
Build high-performing teams and foster psychological safety
Champion innovation and lead structured change management initiatives
Communicate with clarity and coach others to grow