Account Manager

Published September 8, 2019
Location Parramatta & Western Suburbs, Australia
Category Accounting and Finance  
Job Type Full-time  
Market Competitive


Marketing Agency Account Manager SALTED STONE location Sydney, Parramatta & Western Suburbs. The Opportunity dynamic, hyper-growth digital agency, Salted Stone is looking for a Marketing Account Manager who wants to shake up the industry not just go through the motions. A passionate executive who's focused on customer success rather than just day to day transaction. So who are we as HubSpot's first Diamond partner fin ANZ, we won a global IMPACT Award for Web Design, became a Big Commerce and Oracle partner and built a team of over 70 innovative digital natives spread across the world from Sydney to Perth, Cebu to LA and now Dublin, Ireland. We work super-hard at creating and executing successful marketing campaigns and building awesome websites for our clients.  If you’re not familiar with HubSpot then dive in and take a look you'll need to know if you are serious about this job role.  So what would your day look like. Every day is different! You’ll be our voice for all our products and services. You could be managing administrative, campaign and website builds including overseeing scopes, budgets and scheduling or rolling out a new digital growth plan, attending a strategy session or briefing the design team on a new social ad campaign. Reporting to our GM Client Services, your responsibilities will include the day-to-day management of client marketing campaigns and projects including. Establishing productive, professional relationships with key personnel in assigned customer accounts, co-ordinating the involvement of company personnel including support, service and management resources to meet account performance objectives and customers expectations, overseeing all incoming and outgoing project documentation, proactively engaging and educating clients through regular meetings, dedicated phone and email communication and tailored support and training efforts. Working collaboratively across sales, strategy and customer support teams to lead the successful onboarding of new accounts, understand key client business drivers and ensure extraordinary customer success and retention. Assigning resources and deadlines, then adjusting and communicating project schedules for sprint planning. Participating project context and road mapping sessions to ensure all team members understand the scope and complexity of campaigns and website builds. Using internal software platforms like hubspot, teamwork and slack, at least 4 year’s experience in a similar account management role, a proven track record of growing accounts by producing strong relationships with clients, understanding their objectives and recommending strategies, have worked with marketing teams and demonstrated competency at managing multiple client projects simultaneously, be brave and forward thinking to contribute ideas and knowledge around internal systems, productivity and job profit, be a self-starter, initiator and a person who is happy to be heard and will speak up, be confident in using your experiences and expertise irrespective of your skills, contribute to your workplace culture, a great workplace is one where everyone is respected, engaged and valued, an appetite for learning new things and expanding your knowledge, love working in vibrant parramatta where the coffee's as good as the city, and what you’ll get in return, In addition to the opportunity to make your mark within our buzzing team, you’ll enjoy a generous package and a flexible work environment (results are really what matters) – we’re a culture driven organisation that invests into team growth.