Love food, events and planning? We're looking for a proactive, detail-savvy Account Manager to lead the client journey--from first inquiry to post-event wrap-up. You'll manage enquiries, craft custom proposals, and work closely with our event and kitchen teams to deliver seamless, memorable experiences. You'll also dip into marketing and creative!

Help to bring to life the visions of our private clients, as well as incredible national and international brands
Be an integral part of a growing, female led team, driven by growth, collaboration and creativity
Lots of amazing staff meals!
The Account Manager is responsible for:
Client Management & Sales: Managing the client journey from initial inquiry through to post-event follow-up. Building trusted relationships and driving bookings through exceptional service. Identifying client needs and looking for opportunities to add value through upselling
Organisation and coordination: Managing the enquiry flow and tracking the progress of leads. Responsible for general administrative tasks related to the customer journey.
Sales Growth: Creating proposals, converting leads, and maintaining a high conversion rate with consistent pipeline activity.
Collaboration & Coordination: Ensuring clear communication with internal teams and occasionally assisting with event logistics and planning.
Operational Flexibility: Supporting the team across business functions during peak times.
POSITION OBJECTIVE
Success, in this position, looks like:

Strong Client Relationships: Clients feel supported and heard throughout every interaction.
Sales Conversion: Enquiries are converted into confirmed bookings through responsiveness and great service.
Operational Support: Internal workflows run smoothly, with clear communication and well-executed handovers.
Proactive Contribution: The role evolves with the business, with initiatives brought forward by the team member.
KEY AREAS OF RESPONSIBILITY
CLIENT & SALES MANAGEMENT

Act as the first point of contact for new and returning clients via email, phone, and website inquiries, delivering timely and professional communication.
Qualify leads by understanding client goals, budgets, and expectations, and prepare tailored proposals that reflect Aplenty's values and offerings.
Nurture leads through the full sales cycle, following up regularly to increase conversion rates and ensure clients feel supported and informed.
Maintain and update the CRM system with accurate client data, timelines, and communication logs to support transparency and collaboration.
Proactively identify upselling opportunities and work toward monthly and quarterly sales goals.
SALES & MARKETING SUPPORT

Assist in the development of custom sales presentations, seasonal catering packages, and event proposals.
Support social media content execution (managed externally) and seasonal campaign planning by feeding in ideas, testimonials, and imagery from past events, Occasional assistance on shoots, assistance with prop/ingredient sourcing etc
Updating website content post events.
Identifying and exploring new lead sources, referral partnerships, and local marketing opportunities.
EVENT & TEAM COLLABORATION

Clear, thorough and timely handover of event inclusions/exclusions to Event Operations Manager for Operational and Kitchen execution
Liaise with the Event Operations Manager to align on client expectations, ensuring all details are captured and communicated effectively.
Attend select events as a client representative to support front-of-house service and ensure a seamless client experience.
Prepare and share comprehensive internal briefing documents for the kitchen and events team, ensuring clarity and accountability across departments.
BUSINESS OPERATIONAL SUPPORT

Provide support with general administrative tasks such as scheduling meetings, issuing quotes and invoices, and updating calendars.
Step into broader business support functions when needed, including event prep, internal team planning, and customer feedback follow-up.
Offer constructive suggestions to improve client experience, streamline operations, and ensure our service remains best-in-class.
SKILLS & EXPERIENCE
1–2 years of experience in sales, client services, or event coordination
Background in hospitality or events industry preferred but not essential
Confident communicator with strong written/email skills
CRM experience and general tech proficiency
Multitasker who thrives in a dynamic environment
Comfortable working independently and in a small, agile team
WHAT WE OFFER
We are a small business with big ambition and a strong vision; we are looking for the right people to collaboratively work to get us where we are going.
Positive and supportive workplace with growth at the core of what we do.
Staff lunches.
Female-founded business focused on team development and growth and ensuring that everyone loves coming to work everyday
PERSONAL ATTRIBUTES
Love of Food: You have a passion for food, hospitality and new experiences, you seek out the best restaurants and are always looking for inspiration and new food and event trends
Detail-oriented: You meticulously manage every client interaction, ensuring all enquiries, preferences, and details are accurately captured and addressed to provide a seamless and personalised experience.
Communicator: You excel at building rapport with clients, listening attentively to their needs, and guiding them through the planning process with warmth and professionalism.
Efficient: You prioritise tasks effectively, responding promptly to leads and client enquiries, ensuring all communications and deliverables are provided within expected time frames.
Proactive: You take the initiative to nurture client relationships, anticipating their needs and offering tailored solutions that exceed their expectations, leading to repeat business and referrals.
Adaptable: You handle a wide range of client enquiries and challenges with flexibility and creativity, finding practical solutions that align with both the client's vision and logistical realities.
Driven: You are motivated to achieve and surpass sales targets, employing strategic approaches to grow our client base and contribute to the company's success.
Passionate: Your enthusiasm for creating exceptional events shines through in your interactions, inspiring confidence in clients and showcasing a deep understanding of the industry.
Collaborative: You work closely with internal teams, facilitating clear communication and cooperation to ensure client expectations are met and events are executed flawlessly.
Ambitious: You have the drive and ambition to grow within the company, aspiring to leadership roles and contributing positively to the dynamics of our small, dynamic team.