genU is looking for a professional and welcoming Access & Enquiry Officer to be the first point of contact for clients, families, carers, and service providers, providing accurate guidance and a positive experience. In this role, you’ll ensure enquiries are managed efficiently and empathetically, while supporting smooth front-of-house and administrative operations across genU sites.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

We offer flexible hours, though this role is based in the office

What you’ll do

As an Access & Enquiry Officer in our Access Support team you’ll:

Respond promptly and professionally to client and stakeholder enquiries via phone, email, and in-person, providing accurate information and appropriate referrals
Maintain a welcoming, inclusive, and accessible reception environment across genU sites
Assist with general administrative tasks including mail distribution, data entry, and document handling
Provide support for fleet coordination, ensuring vehicles are booked, monitored, and records are maintained
Process cash transactions and daily reconciliations in line with organisational procedures and financial controls
Deliver services consistently in alignment with genU’s values, contributing to continuous improvement initiatives
Work collaboratively with colleagues to foster a positive team culture and cohesive service delivery
Follow safety procedures and promote a safe, respectful, and healthy environment for clients, visitors, and staff
What you’ll bring

Strong communication and interpersonal skills, with the ability to engage professionally and empathetically with clients, families, and stakeholders
Excellent organisational and administrative skills, with attention to detail
Experience in reception, customer service, or client-facing roles
Ability to manage multiple tasks efficiently while maintaining a positive and professional demeanour
Collaborative approach and willingness to contribute to a supportive team culture
(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for

Experience in disability or aged care services
Experience with cash handling or front-of-house financial processes
Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
Wellbeing support - 24/7 access to a holistic employee assistance program
Referral bonus - bring great people with you and be rewarded
Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.