5 Arms Service Supervisors New Zealand Police location Auckland. Starting from $73,207.00.

Company description New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

Job description Location Auckland, salary starting from $73,207, Monday - Friday, no weekend work.

About the role the purpose of Te Tari Pūreke, Firearms Safety Authority business unit is to enable New Zealand to be a world leader in arms safety through an effective regulatory and administrative approach to the Arms Act and Arms Regulations. Established to lead, operate, and develop investment in modernisation of the firearms system, which will result in a more efficient and effective risk-based licensing system, and shall improve public confidence in the firearms licensing system.

The modernisation of the Arms Regulatory System will take every opportunity to prevent harm through transparent, high quality, consistent, legislatively correct, and effective regulatory activities. This will also cover world leading administration, education, and promotion of compliance within the provisions of the Arms Act and Arms Regulations.

To support the delivery of these outcomes the Service Supervisor - Registry will take every opportunity to prevent harm through the transparent, consistent, timely and efficient regulation, administration, education, and promotion of compliance with the provisions of the Arms Act.

As a Service Supervisor - Registry, you will lead a team, overseeing day - day regulatory compliance and ensure your team delivers the high-quality service the public deserve and expect. Managing the full spectrum of Arms Act and Arms Regulation requirements such as licence applications, licence expiry, and change of address of a licence holder. You do not need to know the Arms Act to apply ( as we'll be training you ) however, if you are a firearms owner, we'd really like to hear from you too.

Importantly you will have strong people leaderships skills which will enbale you to plan, develop and monitor the performance of staff in your team. You will be ensuring that they are motivated, trained and encouraged to the best of their abilities. Managing performance conversations, appraisals and supporting ongoing training, you will lead organisational values and instil these values within your people.

Key accountabilities the day-to-day people management and supervision, of a small team within a larger team framework, monitoring, task allocation and reporting. Hands on leadership, managing adherence to service levels and time-based KPI's. Monitoring of team workflow and through put, assigning appropriate resources to meet demand. Identifying areas of risk or of increased demand and ensuring risk mitigation actions are taken / reported

Complete internal control checks and quality assurance processes to ensure data and regulatory compliance. Establish and maintain appropriate internal and external working relationships with key individuals and agencies at the appropriate level. Foster licence holder understanding of their regulatory responsibilities. Provide accurate advice and share information with appropriate stakeholders.

Qualifications or requirements applicants need to be New Zealand Permanent Residents. Previous service centre / phone-based experience is desirable. People management / supervisory experience is a perquisite.

Pre-Employment Checks Will include a standard Police vetting check, Drug and alcohol testing, References.

Skills critical thinking and sound judgement. Ability to plan, prioritise and organise work for self/others. Basic communication - written and oral. Strong customer orientation. Cultural awareness and sensitivity. Basic computer (MS Office) skills. You will be based in Federal Street, Auckland. You must be based within Auckland to apply. This position is Monday to Friday, with no weekend work.