Customer Service Officer

at St George Community Housing
Location Parramatta & Western Suburbs., Australia
Date Posted September 6, 2019
Category Customer Service
Job Type Full-time
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Salary Market Competitive


Customer Service Officer or Reception St George Community Housing location Sydney Parramatta & Western Suburbs. At SGCH our vision is great places for everyone. Our business is people and places. We  develop and manage sustainable, safe and affordable homes and work in partnership to create vibrant, inclusive communities. Connecting people to opportunity, we take a place based approach to advocate for, coordinate and partner with the services that people and communities need. With over 30 years’ experience, SGCH now provides a place to call home for around 11,000 people in over 6,300 properties across the Sydney metropolitan region. We are recognised as a Tier 1 provider under the National Regulatory System for Community Housing. Recognised as Employer of Choice (Public Sector and NFP) at the 2016 Australian HR Awards, our personalised approach to customer service is underpinned by our values of support, accountability, respect and integrity (SARI). We are now recruiting for a Customer Service Officer - Reception role. The role is full time fixed term contract role until 03 April 2020 and is based in our Bonnyrigg office, you may be required to work from other office locations. The role is classified as Level 2 on the SCHCADS award. As Customer Service Officer – Reception you are the first point of contact for the organisations stakeholders, tenants and applicants. The Customer Service Officer – Reception provides essential and professional services across all areas of the organisation. As the first point of contact the role is responsible for engaging the customer, providing a positive customer experience, delivering efficient and customer focused service and representing SGCH in a professional manner. You will meet and greet a high volume of customers, ensure all customers are made aware of the services and facilities available to them, receive and direct calls through the switchboard, take and pass on messages, handle queries and questions over the phone and in person. Other duties include but are not limited to ensuring that the reception area is tidy, organised and has sufficient stock in kitchenette at all times, duties extend to additional administrative tasks and projects, ensuring tasks are completed efficiently and accurately within timeframe required, sort all incoming mail, and gather, frank and prepare outgoing mail. The essential requirements for the role include previous experience in a busy and demanding reception/customer service environment, strong organisational and time management skills, high level of attention to detail, strong verbal and written communication skills, excellent customer service focus, excellent personal presentation, sensitivity to nesb and social housing tenants, knowledge of wh&s workplace health and safety, strong commitment to and understanding of equal opportunities.