105 Non-Emergency Communicator

at New Zealand Police
Published December 21, 2023
Location Auckland, New Zealand
Category Customer Service  
Job Type Full-time  


105 Non-Emergency Communicator New Zealand Police location Auckland.

Company description New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

Job description Non Emergency Communicators, the first line of New Zealand Police - better work stories.

Based in Otahuhu, Auckland. Training salary: $61,083, increasing to $68,652 after training (15 weeks). 24 hours 7 days a week, call centre shift work. Permanent, Full time. No qualifications necessary, full training given however, you need to have a good level of computer skills and experience. Attractive shift work incentive. Multiple start dates throughout the year with multiple positions available This is a pool recruitment process to fill ongoing intakes throughout the year.

Our busy call centre is the front line of our response to members of the public. You will receive calls regarding, burglaries, scams, vandalism, people in distress and more. No two days will be the same. Becoming a communicator is the start of an exciting and rewarding role with a strong career path. You will be a key member of the New Zealand Police team, you will be the voice of reassurance. Stand at the stern of the canoe and feel the spray of the future biting at your face

About the role as the first point of contact answering inbound enquiries from the public in time of need you will be fully trained to alleviate a caller's panic and stress, accurately identify the needs of your caller and ensure the appropriate Police response.

While this role is meaningful and rewarding it's also part of a highly supportive and diverse team. NZ Police are committed to the development and growth of our people, with pathways to progress within the team and into many other roles in Police. Experience as a Police Communicator helps build a strong foundation for those aspiring to become a Police Officer.

The communicator role is on a rotating 24 hour seven day shift. This means that you will be working a combination of early mornings, days and nights. You will also be rostered on during Public Holidays, as well as weekends. The shifts are rostered on a six day on, four day off system with two mornings, two day, and two night shifts followed by four days off. Additional 15% compensation is paid for hours worked after 6pm and before 6am.

Communicators need to communicate effectively by listening, showing appropriate empathy, and adapting your communication style to the situation. Handle stressful and emotionally difficult situations with composure and a sensitive approach. Listen to what people need, analyse information, act and achieve results through appropriate decision making and persistence.

Use a of variety software and equipment quickly to accurately complete tasks under time pressure. Learn quickly and develop their capability whilst embracing feedback. The Otahuhu location offers free use of the police gym and access to the onsite café. Parking is easily found on nearby streets in the day and there is secure onsite parking in the evening. You will be making our communities be and feel safer by being the voice of reassurance and working in a tight knit culture of support, where people care and work together to get the best outcomes.

Communicators, the first line of New Zealand police. Our voice of reassurance to the community in times of need. Gain new skills in a challenging role with real career progression opportunities while making a positive difference to New Zealanders. No two calls are the same - better work stories.

At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do. Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results.

What you'll bring whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Great Communicators come from many different backgrounds including customer service roles such as hospitality and retail. What they have in common is a passion and empathy for helping others in need. Resilience and professionalism in the face of adversity. Outstanding communication skills, including excellent written and spoken English.

An aptitude to think on your feet and use your questioning and listening skills to make sound decisions under pressure. The ability to follow highly-structured processes and procedures, while navigating several IT systems at once as well as typing quickly and accurately - all while talking to the caller. An understanding that our continuous shift work can conflict with family and social events.

This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

About us New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

We offer flexible working arrangements and, if you choose to join the Police Association, you can also access a range of discounts and benefits.

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