Senior Customer Service Executive

at Blitzwerks Pte Ltd
Location Hougang / Punggol / Sengkang, Singapore
Date Posted October 7, 2020
Category Customer Service
Job Type Full-time
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Senior Customer Service Executive location Hougang / Punggol / Sengkang, North. Job Type Full-Time. Company Name Blitzwerks Pte Ltd. Education Level Diploma.

We are looking for motivated individuals who are passionate to enhance customer service experience to  join our Operations team. A Team Player proactively engages and supports company initiatives designed to promote a culture of a positive working environment and continual improvement.

Job Type Permanent. Job Position: Senior Customer Service Executive. Salary: $2700 - $2800 Per Month (Basic Salary First 3 months $2500). Workdays: 5 days’ work week, from Mon-Sun (weekday off). Retailing Hours: 11 AM - 8 PM / 12 PM - 10 PM [Shift Work 1 Hour Break].

Job scope & responsibilities handle inbound support issues and feedback to customers via chat, e-mails, sms and calls. Basic IT knowledge to Conduct simple troubleshooting and provide accurate advice to customers. Attending to customers on order details & status, follow up, payment arrangements etc. Merchandising Store Display for customer convenience. Attend to Walk In Customer, Any Assigned Duties.

Must-have good standards for written and verbal communication skills (English), Positive & Patience, Basic IT Knowledge, Courteous and ability to provide great customer service. 1 year of experience in a call center.

Beneficial experience understanding of Magento E-Commerce operations. Previous experience in supporting POS software. Able to multitask and perform well under pressure. Knowledge of Zendesk software is a plus point.

Benefits opportunity to manage a team as our support team grows. Competitive salary with opportunities to grow. Annual wage supplement (13th Month bonus). Private Health Insurance.