Customer Care

at Southport Sharks
Published December 1, 2025
Location Southport, Australia
Category Customer Service  
Job Type Casual  

Description

About Us...

We are on the hunt for a vibrant Customer Care representative, with exceptional customer service skills to join our Fitness Centre team.

What are the perks...

Fun, friendly, hard-working and professional team
Free Gym Membership
Food & Beverage Discounts
Free on-site parking

About the Role...

Welcoming all members and guests
Membership tours and sales
Promote the benefits of membership to new and existing members
Assisting members and guests with general enquiries
Answering all incoming phone calls
Provide prompt, friendly, customer focused service to members and guests
The successful candidate must be willing to work weekends.

About You…

As someone with previous experience in the fitness industry, you will possess leadership skills and a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with our members and will have impeccable grooming, presentation and communication skills.

To be successful in this role you would need the following:

Strong experience in sales, administration and customer service within a fitness environment
Experience working with Glofox would be a huge advantage!
Exceptional presentation and grooming
Demonstrate initiative to be productive during down-time
Ability to communicate with a variety of people
Professional telephone manner and excellent communication skills
Knowledge of Fitness Centre facilities
Ability to work under pressure within a busy environment
A bright and friendly personality
Willingness to go the extra mile to help members and Fitness Centre team
Strong problem solving abilities
Computer literacy with experience using Microsoft Office products

APPLY NOW!!

No recruitment agencies, please.