Customer Service Team Member
Published | October 3, 2025 |
Location | Grafton, Australia |
Category | Customer Service |
Job Type | Full-time |
Description
Join us and experience Bunnings from the other side of the counter!
What’s in it for you when you’re part of our team:
Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
Free standard OnePass membership
Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
12 weeks paid parental leave, regardless of gender
Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build
About the role:
Our team members are the face of Bunnings, always ready to give it a red-hot go! They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any D.I.Y. dream into a reality. Whether it's finding the right product or sharing expert tips, our team is here to help every step of the way.
This is a casual role, and flexibility to work night shifts from 4pm-12am is required so that we can provide the best experience to our customers. We provide an adult pay rate for 18 years of age and above at $35.80 per hour for this role.
What's involved:
Provide our customers with the best experience across the store
Manage stock efficiently while keeping the workspace clean and tidy
Serve customers with a smile at our checkout registers
Join a team that is supportive, inclusive, makes a difference in the community, and has fun doing it
Who we're looking for:
We're looking for team members who are passionate about helping others and eager to learn and grow. Whether you have a green thumb, are into D.I.Y., looking for your first retail role, or even considering a career change, we would love to hear from you!
You'll need:
A genuine passion for customer experience with energy and enthusiasm
To be able to approach, connect and confidently interact with customers
An enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the store
To act with integrity, be safe and do your best
The availability to work flexible hours (including late nights, early mornings and weekends)
When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:
Submit an application and complete an online chat interview (20 minutes)
If successful, next step includes an online video interview (15 minutes)
If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)
You’ll be part of a workplace where you’ll feel like you belong.
We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.
We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you.