Online Customer Service Consultant

at ZEDER Corporation
Published September 21, 2025
Location Archerfield, Australia
Category Customer Service  
Job Type Full-time  
Salary
$55,000.00 - $60,000.00
Currency
AUD

Description

Kickstart Your Automotive Career!

ZEDER Corporation is a world leader in automotive aftermarket suspension, a proudly Australian owned and operated business with iconic automotive brands such as Fulcrum Suspensions, SuperPro, Formula4x4, Whiteline, and Nolathane that pioneered the suspension aftermarket since the 1970’s.

We're an Australian powerhouse in the automotive industry, with over four decades of experience and a global footprint spanning Australia, US, UK, and Vietnam. Our mission? To enhance the motoring experience no matter the journey! To do that, we need the best people - people like you.

Job Description
Why Join Us?

Monday to Friday only – enjoy your weekends!
Great team culture – supportive, down-to-earth, and passionate
Generous staff discounts on all Zeder products
On-the-job training – we’ll teach you our systems and product ranges
Room to grow – advance your skills in a well-established, fast-paced environment
What You’ll Be Doing

As part of our Online Services team, you’ll be the first point of contact for online customers - helping them find the right parts, answering questions, and keeping everything running smoothly behind the scenes.

Respond to customer enquiries via email, phone and online chat with clarity and professionalism
Help customers identify the right parts/products based on their needs
Process online orders, manage returns, and coordinate with warehouse and sales teams
Learn and navigate our internal systems
Keep customer records and communications up to date and accurate

Desired Skills and Experience
About You

You’re a natural communicator who’s friendly, tech-savvy, and thrives in a customer-focused environment.

You bring:

Great written and verbal communication skills
Confidence learning and using online platforms and internal systems
A calm, helpful approach to solving customer queries
Experience in retail, online sales, customer service, or admin (preferred but not required)
A genuine interest in automotive or willingness to learn
Kickstart Your Automotive Career!

ZEDER Corporation is a world leader in automotive aftermarket suspension, a proudly Australian owned and operated business with iconic automotive brands such as Fulcrum Suspensions, SuperPro, Formula4x4, Whiteline, and Nolathane that pioneered the suspension aftermarket since the 1970’s.

We're an Australian powerhouse in the automotive industry, with over four decades of experience and a global footprint spanning Australia, US, UK, and Vietnam. Our mission? To enhance the motoring experience no matter the journey! To do that, we need the best people - people like you.