Call Centre Consultant Toll Holdings location Brisbane. Salary $60k - $61k p.a. Toll Group, part of Japan Post, is the Asia Pacific region's leading provider of integrated logistics services, employing approximately 40,000 people across 1,200 locations in more than 50 countries. Toll's second-to-none capabilities and global reach help provide customers with logistics solutions capable of serving the most comprehensive global supply chains. The role toll transitions is a stand-alone business brand under which Toll delivers relocation, removal and workplace services. This entity is market focused and customer centred. The business objectives of this entity are to achieve profit growth and service excellence, centred on current and future market trends and customer needs. The Call Centre Consultant’s focus is to assist customers with their relocation enquiries, action them as required and/or redirect them to appropriate Toll Transitions’ contacts. Key Responsibilities duties will be general administration and customer service in orientation and may include but not be limited to working with a variety of stakeholders/customers taking a large number of calls and assisting with queries regarding relocation services, customers - assist in ensuring a fit-for-purpose move and customer satisfaction, transition consultants - liaise with and advise information, external suppliers - liaise with to monitor aspects of contract requirements, removals services manager - to liaise with and advise information when needed. Skills & experience tenured and stable career history with demonstrated experience in a customer service role, excellent communication and telephone manner, fast and accurate data entry skills, strong product and customer knowledge, high-level, phone-based customer service experience displaying empathy, patience and listening skills, capacity to manage client expectations, problem-solving/conflict resolution skills, i.e, able to understand and fix issues as they arise, capacity to learn new technology and processes quickly, capacity to work with service and financial-related kpis, experience with working in a fast-paced and high-energy environment, time planning and management skills, advanced use of microsoft office suite of products, working at toll, At Toll, we’re proud to be a leading integrated logistics provider in the Asia Pacific region. And we know our success is due to the quality and skill of our talented people - quite simply, our people are our most valuable asset. We work hard to create a workplace that supports our people’s careers and that is a safe, respectful and inclusive place to work. When you join Toll, you’ll join 40,000 customer-focused people who are working across 1200 locations in more than 50 countries. Our employees are passionately committed to our vision - to deliver outstanding logistics solutions for our customers, at every stage of the supply chain.