As a global leader for intelligent traffic solutions, we connect the dots of a new mobility revolution.

With digitalization and the use of disruptive technologies we enable cities, highway authorities, and (mobility) operators to create a new world of mobility with vehicles that are shared and connected, autonomous tunnel automation, smart tolling and adaptive traffic systems for simulation and prediction. All that allows for a totally new level of traffic management that is truly proactive.

This will transform our cities into places where people can live, work and move more freely with better quality of life, less accidents and with cleaner air. With our expertise and our solutions, we contribute to solving our climate crisis.

Urban mobility must and will change. And we will lead the way!

Purpose of the role

This role is responsible for the monitoring and actioning of incoming calls, faults and incidents that occur on TfNSW Roads and TfNSW ITS Assets.

You will be expected to develop an expert understanding of customer requirements and working procedures, to support our service delivery teams.

The role is 12 hour shifts consisting of a 4 days on 4 days off shift pattern, on 24/7 rotating roster.

Areas of responsibility and tasks

Answer call and email queries within a timely and accurate manner
Provide high level and professional customer service
Records and database management, ensuring high integrity and accuracy
Adhere to Sydney Road Asset Performance Contract KPI’s
Data/fault analysis to ensure optimum contract performance
Monitoring multiple real time fault management reporting systems

Knowledge & Skills

Excellent communication skills, both written and verbal
Good attention to detail along with the ability to remain composed when working under pressure is essential
Strong computer literacy and proficiency with MS Office Suite
Ability to work independently and take ownership of tasks and incidents until completion
Be able to build relationships with colleagues and customers
Solid analytical, decision making, conflict resolution and problem solving skills
Superior organisational skills with the ability to multi-task

Yunex Traffic is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Yunex Traffic ownership culture, Yunex Traffic also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.