Over 21,00 babies and countless smiles for more than 21 years.

Established in 2003, City Fertility (CFC) is one of Australia ’s leading IVF & fertility service groups. We provide seamless care across the full fertility spectrum, while ensuring the best possible chances of conception for our patients through our rigorous protocols and actively taking part in research projects and science-based treatments.

CFC is a partner of the CHA IVF global network, which has a 35-year track record as world-renowned pioneers in reproductive medicine. This Partnership provides City Fertility with unique access to CHA and SMG’s globally renowned medical, operational, and research & development expertise.

Job Description
The Opportunity

This Clinical Administrator position supports the daily operations of all departments, patients and clients within our Brisbane Procedure Centre environment.

This role is a customer service-based position representing City Fertility as the first point of contact for most day surgery patients, providing a meet and greet and a friendly and empathetic phone manner. Along with exemplary customer services other associated duties of this role include:

responsibility for managing incoming calls, booking appointments, and patient registration
providing comprehensive cost quotes individualised to the patients treatment plan
Billing of day surgery and IVF patients within Medicare and private healthcare guidelines
Along with day surgery billing, applicants with coding experience and/or qualifications will be highly regarded.
About You:

We are looking for someone who is patient-focused, compassionate, supportive, and a team promoter. Ideally, you will bring the following to the role:

Min 2 years’ experience working in a Day Hospital, Procedure Clinic or Hospital environment
Must have experience in the Health Industry and basic medical terminology training
Understanding of Medicare / Private Health Billing, preferred but not essential
Intermediate to advanced MS Office
Genie Software, Clinic to Cloud, Pracsoft or equivalent billing software
Experience with day surgery software such as SimDay or Dox will be highly regarded
Application Process:

If this opportunity sounds like the perfect fit for you, submit your application now by clicking the ‘Apply’ button.