Your Opportunity

We’re on the lookout for an enthusiastic Customer Care Consultant to join our friendly and supportive team in Carole Park, QLD! If you love chatting with people and solving problems over the phone, this could be the perfect role for you.

As part of our Customer Care Contact Centre, you’ll be the first point of contact for our customers helping them with everything from product questions to order issues. You’ll play a key role in making sure every customer feels heard, supported, and satisfied.

This is a fast-paced, rewarding role where you’ll be encouraged to think on your feet, find solutions, and make a real difference. We’ve got a great training and development program to help you hit the ground running and grow your skills from day one.

What You’ll Be Doing:

Delivering friendly, helpful service to Blackwoods customers—mostly over the phone, but also via email and other systems
Taking ownership of customer enquiries and resolving them quickly and efficiently
Using customer history to understand their needs and spot upsell opportunities
Building strong relationships and staying up to date with our products and processes
Letting customers know about new products and services when relevant
What You’ll Bring:

Experience in a high-volume call centre environment is a big plus (but not a dealbreaker!)
A customer-first mindset and a knack for solving problems
Great communication skills — especially over the phone
Confidence working independently in a small, close-knit team
Familiarity with Microsoft and/or cloud-based CRM systems
Why Our Team Enjoys Being Part of Blackwoods:

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

Competitive permanent salary and incentives
Team member discounts, and offers from over 300 corporate partners
Attractive Wesfarmers share plans every year
Flexible working with access to our 'All Can Flex' program
Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
Regular team events, celebrations, birthdays, milestones and BBQs
Generous paid parental leave
Free onsite free parking and more!
NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.