At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of the Forbes 2024 World's Best Employers!

About You

We are looking for an experienced Local Representative for Nelson Bay and Forster, NSW. This is a permanent role and reports to the Service Manager (Newcastle and Northern NSW)

Permanent role

Based in Mayfield, Newcastle

In this role, you will be key in coordinating and performing company activities within the designated area, including assisting in Sales and Business strategy and fieldwork, including Call Outs, Maintenance, & Repair work.

Key Benefits

Robust compensation and benefits packages, including quarterly incentives and yearly car allowance.

Work independently (Manage your own area/portfolio).

Flexible working hours.

12 Annual Paid Days (APDs)

Field to Office work ratio 65:35.

Meaningful career opportunities for people to grow through excellent learning programs.​

Your key responsibilities – Field

Minimize call-outs through proactive maintenance and asset management.

Meet routine contracted maintenance targets.

Reduce unit shutdown time with proactive ordering and estimates for the sales team.

Coordinate and complete all repair work with customers and subcontractors in your area.

Grow your business through strong customer relationships and trust.

Meet safety requirements through Field Audits and subcontractor management.

Organize and be part of the after-hours call roster.​

Your key responsibilities – Office

Manage routine maintenance schedules to ensure contracted obligations are met.

Deliver and execute repairs budget and new business targets within your area.

Ordering parts, raising Purchase Orders (POs), and receiving orders for all parts/equipment within your area.

Promptly responding to customers’ needs and concerns with positive outcomes.

Attend customer meetings and provide technical expertise as required for your area.

Proactively supporting 3rd party consultants through tender walkthroughs and consultants’ reports.

Assisting Sales teams on new equipment tenders, modernization projects, and service repair projects.

Provide proactive reports on your area to management.

Assist the region with smart and fast ideas to improve business outcomes both internally & externally.​

What you will need to be successful

Hold an NSW Electrical license.

Trade qualifications as an Electrician/Fitter/Mechanic with additional studies in Electronics will be preferred.

Solid IT capability and good experience in leading teams.

Current driver’s license with good driving record.

Demonstrated business acumen skills and the ability to support Sales teams effectively.

Good written and verbal communication skills.

Demonstrated experience in end-to-end project management.

Strong influencing and negotiation skills.

Apply today to join us and build what’s next!.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.