Level 2 Service Desk Engineer Managed Services Coachwood Information Professionals P/L location Sydney, CBD, Inner West and Eastern Suburbs. Our client is a Managed Service Provider (MSP) specialising in providing high quality IT solutions and currently has an opportunity available for a Level 2 Service Desk Engineer at their office at Town Hall. The ideal candidate will be experienced with approximately 5 years experience across service desk/helpdesk, implementing projects, networking and virtualisation in a managed services environment.  Technically, you will be working across many of the below areas windows server, sql and exchange, cisco routing and switching, vmware/veeam,cloud migrations, storage solutions, office365, aws and azure. About you to be a successful candidate, you will possess the following characteristics previous msp and level 2 experience, excellent customer facing communication skills & proud of your own initiative, ability to remain calm, cool and collected under pressure, excellent presentation and attitude, the ability to learn on the fly with unfamiliar technologies. Rewards in return for the technical knowledge, dedication and enthusiasm that you bring to the role, you will be rewarded with a competitive salary that is in line with your skills and experience. You will have scope to train up into Level 3 capacity.