Summary

We are seeking an experienced IT support professional to join our team at our Head Office located in Helensvale. The successful candidate will be responsible for ensuring that all critical IT systems are operational with minimal downtimes, Yalari remains ‘cyber secure’ and our staff feel supported as they navigate their roles utilising technology. This is a new role for Yalari and works very closely with our Data and Analytics Lead who manages our technology stack including our CRM, data integrations, automations and analytics reporting.

About Us

For almost 20 years, Yalari has been changing the lives of Indigenous children from remote and regional communities, by providing scholarships to Australia’s leading boarding schools.

Over that time, we have developed and refined the support programs that help our students achieve academically, keep them motivated to succeed, connect them with their culture and each other and, most importantly, inspire them to ‘pay it forward’ by helping others to follow in their footsteps.

After graduation, our alumni continue to be powerfully connected to each other and the Yalari community. With access to programs to support leadership, professional and personal growth, our alumni are empowered to grow and develop as both leaders and professionals in community, business and Australia.

Yalari is built on partnerships: partnerships with our students, their families and communities; partnerships with our schools; and, alongside everything we do, partnerships with our sponsors and supporters.

Our core values of compassion, openness, respect, resilience, inclusiveness and excellence are at the heart of everything we do.

Responsibilities

The IT Operations Officer will be responsible for:

Working close with our MSP, manage the Microsoft 365 environment and the management and access to Sharepoint sites including supporting training and effective use of the system with users.
Support user access management, hardware provisioning, and software deployment.
Coordinate the procurement of hardware and software as required via established suppliers.
Coordinate the management of data systems and cyber security protocols including disaster recovery and crisis response planning.
Maintain documentation for core IT operating systems, processes, and configurations.
Ensure office phone systems and company mobiles are managed and maintained for optimal use.
Oversee the management and technical maintenance of the website where scope is outside of our service provider, working closely with the Data and Analytics Lead.
Ensure compliance with IT policies and procedures, security and governance standards.
Support the Data and Analytics Lead to develop and deliver IT systems and cyber security training to the users.
Coordinate reporting coming in from the Managed Service Provider and liaise with them as required to ensure we are receiving the optimal service and support.
Key Competencies and Capabilities

Exceptional levels of proficiency in managing Windows operating environments.
Strong working knowledge in network management and cloud platforms.
Strong written and verbal communication skills with an affable and approachable nature.
Strong ‘problem solver’ with ability to diagnose and resolve hardware, software and network issues efficiently.
Strong understanding of cyber security principles and management of patches, access controls and compliance standardsStrong ability to contribute to, and work in a collaborative, collegiate team environment.
Proven team player who is responsive, approachable, and adaptive.
Qualifications or equivalent experience in IT or a technology-based degree desirable.
Experience working in an end-user support-based environment highly beneficial.
How to apply

Please submit your resume and a one-page cover letter telling us a little about yourself and why you are interested in this position. Prior applicants need not apply.

To discuss the role confidentially please contact Jade Taylor on (07) 5665 8688 and request a position description. This role is not hybrid and based full-time in our Helensvale head office. Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications will close on July 18, 2025.