Join a community that shares your passion for care and excellence.

We are seeking a passionate and experienced Service Manager – Home Care to lead our dynamic Home Care services. In this pivotal role, you will ensure exceptional client care, regulatory compliance, and operational excellence. This is an exciting opportunity for a results-driven leader who is committed to empowering teams, fostering innovation, and enhancing the lives of older Australians through community-based support.

Full-Time Role (Mon to Fri) | Travel Required
Location: Zion Gympie Home Care, Gympie - QLD

About Us – Where Care Meets Community:
Lutheran Services is a not-for-profit organization with a proud 90-year history of providing exceptional care and support to communities across Queensland. we’re dedicated to providing quality, person-centred care that supports older individuals to live with dignity and independence. We are a vibrant, supportive organisation that places people at the heart of everything we do.

Zion Gympie Home Care offers you more than help at home. Feel confident with a team reliably there for you, day in day out.

About the Role – Lead Excellence in Home Care Services:
We are seeking a Service Manager to oversee the day-to-day functions of our Home Care services.

Lead a multidisciplinary team including Home Care Coordinators, Registered Nurses, CHSP Coordinators, and Allied Health professionals.
Drive service excellence in line with Aged Care Quality Standards and Lutheran Services values.
Manage budgets, team development, operational outcomes, and regulatory compliance.
Maintain positive relationships with clients, families, and community partners
Oversee quality, accreditation, and continuous improvement initiatives.
Be a key leader in creating innovative, client-focused strategies to enhance the resident experience
About You – Strategic, Supportive, and Service-Focused:

Extensive leadership experience in Community/In-home Aged Care
Strong financial acumen and business operations management skills
Proven ability to meet and exceed regulatory, quality, and compliance standards
High-level interpersonal and communication skills with multidisciplinary teams
Deep commitment to person-centred, evidence-based care
A current QLD Driver’s Licence and valid Police/NDIS Worker Screening Clearance
Desirable:

Tertiary qualifications in Management, Nursing, Allied Health, or Business
Experience with electronic care management systems and Microsoft Office Suite
Why Choose Us?

Learning and development opportunities
Salary packaging, enjoy up to $15,990 of your salary tax-free! - allocate a portion of your salary to rent/ mortgage/ car lease or everyday expenses before your salary is taxed- and you take home more pay!
Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
Membership to our full-service Employee Assistance Program, including professional, lifestyle and wellness support
Access to the Lutheran Services Employee Wellbeing Program, 5 to Thrive.

Apply Now! Please attach your resume, complete the application form and the questions below.