Aussie Broadband is known in Australia the most trusted telco and has won many award for our outstanding service. As we continue our growth, we know that the role of workforce planning will be key to ensuring our continued success. For this reason, we are building and expanding our capability in this area. The Senior Manager of Workforce Planning is a pivotal leadership role responsible for establishing and steering the workforce planning function at Aussie Broadband. This role demands a strategic thinker who can develop and implement sophisticated workforce strategies to optimize efficiency, manage staffing levels, and ensure our operations areas achieve their operational objectives. The incumbent will have the ability to not only build out a function but to build and select a team to deliver and collaborate extensively across departments to forecast workforce needs and align them with overarching business goals
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

Don't be ordinary, be awesome

Think BIG

No bullsh*t

Be good to people

Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

Discounted internet up to the value of $109 per month

20% off our Mobile services

Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

Celebrating you! With monthly rewards and recognition

Internal training and resources for you to continue to learn, grow and achieve your career goals

Yearly allowance for amazing Aussie merch

Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

Are you a strategic thinker with a passion for workforce planning? Do you thrive in dynamic environments and have a knack for turning data into actionable insights? If so, Aussie Broadband is looking for a Senior Manager of Workforce Planning to join our team.

We are seeking someone who can:

Architect and execute comprehensive workforce plans that align with our company's strategic goals and the operational demands of our call centre.

Assess call volume trends and workforce data to identify trends, gaps, and opportunities for improvement.

Project future workforce requirements based on business growth, market dynamics, and other relevant factors to ensure optimal resource allocation.

Direct the creation of staff schedules and capacity plans to maximise productivity and service levels.

Oversee key performance indicators (KPIs) related to workforce management and use insights to enhance efficiency.

Collaborate with HR, operations, and finance teams to align workforce planning with business ambitions and budgetary constraints.

Identify and implement process improvements to elevate workforce planning and operational efficiency.

Deliver regular, insightful reports on workforce planning metrics and performance to senior guidance.

Inspire and mentor a team of workforce planning analysts, fostering a culture of continuous improvement and professional growth.

Establish and refine processes, driving efficiencies while setting up the workforce planning function, including selecting, building, and mentoring a team to deliver to the business.

How will you support our “Why?”

At Aussie Broadband, our values are at the core of everything we do. We are looking for someone who can bring these values to life through their work. Here’s what we’d love to see in you:

Knowledge of industry trends, lessons, and best practices to keep us ahead of the curve.

Demonstrated experience in workforce planning and operations management, preferably within a call centre environment, with at least 3 years in a senior managerial role.

Strong skills in workforce management software and tools (ideally Calabrio), as well as the Microsoft Office Suite and Workday.

Demonstrated ability to solve problems and think strategically.

Ability to work freely and as part of a team.

Quick learner who can adapt to changing situations.

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.