Are you passionate about delivering exceptional customer service?
Full-time, fixed term (to 4 July 2025) position at our Hawthorn campus
HEW Level 4 salary + 17% super and staff benefits

About the Role
We're looking for a dynamic Customer Service Administrator – International to be the first point of contact for international students, providing expert guidance and support throughout their journey.

Reporting to the Customer Service Operations Team Leader, you'll play a key role in delivering clear, accurate, and timely information on courses, university policies, and government regulations. Your strong service skills, cultural sensitivity, and proactive approach will help create a welcoming and supportive environment for students from around the world.

In this role, you'll assist students with inquiries on Overseas Student Health Cover (OSHC), visas, course transfers, refunds, travel passes, USIs, certified letters, and admissions. You'll also provide guidance on university procedures and collaborate with internal teams to ensure seamless student support.

We’re looking for someone who is a customer service superstar with a passion for helping others. You will have strong communication skills with the ability to engage effectively with students from diverse cultural backgrounds. You’ll also have great attention to detail and a problem-solving mindset

If you’re ready to be part of a team that makes a difference in students' lives every day, we’d love to hear from you!

About You
To be suitable for this role you will need to have experience in the below key accountabilities:
General knowledge and experience of tertiary sector operating procedures, preferably regarding international regulations or General knowledge and experience of provision of information resources in an academic environment.
Demonstrated high level interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality.
Demonstrated ability to work under pressure, prioritise tasks, maintain attention to detail, display sound judgement, and to use initiative.
Sound knowledge of a range of computer software applications and experience in the maintenance of electronic data and manual records systems.

For the full list, please see the Position Description.

Qualifications
Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

To Apply
Please submit your CV and cover letter addressing your suitability for this position. To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au

Applications Close: Thursday 10 April 2025, at 1.00pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.