Customer Service Officer Nelson City Council location Tasman.

2 x permanent roles (32 & 40 hours p/w). Work-life balance + lifestyle +Health Insurance. Fun and friendly team culture. This is a hugely varied role. Council provides a wide range of services to our community, and customer service officers help with first point of contact support for them all.

About this role working as part of a highly dedicated team, you will provide the right advice and information to our customers. You will communicate with our community, verbally and in writing (via email). Your work day will be busy and you need to respond to changing information. Our team loves Nelson, and we provide a friendly, inclusive and professional service to the people that live here, and come to us from elsewhere.

As we have two roles available, the hours will be role 1: 32 hours per week (Mon/Wed/Fri 8am –5pm and Tue/Thurs 10am –2pm). Our busiest time of year is June to September so you will be offered to work full-time over this period each year. Additionally, you may be offered extra hours throughout the year to help cover sickness and leave. Role 2: 40 hours per week (Monday –Friday 8am – 5pm).

About you, your excellent communication skills combined with your customer service and cash handling experience, ability to work as part of a team and confidence to navigate around a variety of computer systems, are what will make your application stand out from your peers.

A customer service or other tertiary qualification is advantageous, but not essential. To make your application stand out from the rest, please tell us about your skills and experience in the following things in your cover letter Your customer focus. Your communication and relationship management skills. Your cash handling skills. Your resilience and ability to cope with high workloads and occasional angry customers. Please also specify if you are applying for role 1 (32 hours) or role 2 (40 hours) or both.

What we offer we offer the opportunity to join a great team in a flexible and inclusive organisation, right in the heart of Nelson.  We provide ongoing professional development along with an interesting and diverse portfolio of work.

Additionally, we offer health insurance for employee's with subsidized premiums for spouse and children. Your choice to match up to 5% employer contributions to Kiwisaver. Generous leave provisions including Rā Oranga wellbeing days and 5 weeks of annual leave after 3 years of continuous employment.

An interest-free loan is available to staff for a bicycle purchase. Ongoing professional development. These are permanent roles, with a salary range: $56,500 - $61,000 (pro rata for the part time hours).