Conduct and Assurance Manager Kiwibank location Auckland.

Safeguard our commitment to ethical lending practices. Bring your tenacity and investigative skills. Based in Auckland or Wellington – hybrid work environment. One of the most comprehensive parental leave benefits available in Aotearoa. This is us.  Where you matter.

We’re embarking on a significant transformation programme aimed at modernising our processes, systems, infrastructure and enhancing our overall customer experience. This role offers an exciting opportunity to lead a high performing team, drive change, and shape the future of Kiwibank in the Adviser Partnerships Team.

This is us.  Where making an impact matters. Our Adviser Partnerships team has an opportunity for a Conduct and Assurance Manager to join the team. You will be responsible for designing and developing the Quality Assurance framework and processes to ensure that our key partners comply with Kiwibank’s expectations to delivering Good Customer Outcomes.

You will build strong relationships with our key partners and lead the quality assurance process and ensure the integrity of the adviser business and that all accredited advisers operate in line with Kiwibank’s expectations set in terms of application quality, compliance and conduct. The successful candidate will develop a deep understanding of Kiwibank’s contractual relationship with Aggregators and Advisors, taking the lead in managing any investigations.

Key responsibilities in this role include develop and maintain the quality assurance framework, processes and documentation to ensure that Kiwibank’s expectations are understood by our partners and implemented effectively to ensure that Good Customer Outcomes are delivered through our Adviser distribution network.

Delivery of the value outcomes of QA and supervision, providing insights to the business, maintaining feedback loops and supporting continuous improvement of policies, processes and controls through root cause analysis.

Develop strong relationships with Adviser aggregators and mortgage adviser business leaders to enable partnership and positive action to address any themes that are identified that can improve Kiwibank risk management.

This is us. Where your expertise matters. At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following previous experience as a Conduct Manager or Legal role, within banking or another similarly highly regulated environment.

Proven track record optimising processes and systems for efficiency, with a continuous improvement mindset. Proficient in gathering quality information and presenting persuasive evidence to support a point of view. Strong critical thinking and research skills. Exceptional writing skills, with the ability to articulate concepts concisely and clearly.

If you’re passionate about maintaining high standards of conduct in mortgage lending and have the skills to ensure our processes are robust and compliant, we’d love to hear from you.