Enforcement Officer NZ Transport Agency location Wellington.

Opportunity to join our Safety Camera System (SCS) team. Effectively support customers with their safety camera offence requests. Permanent full-time role based in Wellington.

The opportunity we have an exciting opportunity to join our Waka Kotahi Safety Camera System team as an Enforcement Officer.

The purpose of this role is to process safety camera offence tasks and make decisions in relation to enforcement activities. A core part of the role will be accurately verifying data and information provided by safety cameras to determine the correct course of action while adhering to detailed guidelines to meet legislative requirements and evidential standards.

You'll efficiently and effectively support customers with their safety camera offence requests and have a strong focus manaakitanga and ensuring a seamless customer experience.

Hours we are currently recruiting for hours between Monday to Friday 7.55am - 6pm. Full time, 40 hours per week. Training you'll need to be available full time between 8am - 4.30pm, for 4 weeks training starting on Tuesday 29th October 2024.

About you to be successful in this role, you will bring sound judgement and robust risk-based decision-making skills. Strong focus on customer experience while working in a Regulatory environment. Attention to detail and excellent communication skills.

Strong interpersonal skills and proven experience in building and fostering strong relationships with internal and external stakeholders. High levels of resilience and ability to de-escalate situations. Ability to work autonomously and seek guidance where needed. You will also be required to obtain and maintain Enforcement Officer Certification.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector. Please note that we will be shortlisting applications as we receive them and we encourage you to apply now.

About us at Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa.

Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.

The Customer and Services Group helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use and effective for users. Along with our other benefits we also have new Waka Kotahi Life, Income Protection and Critical Illness Insurance scheme available for permanent employees.