Service Desk Analyst Fujitsu Australia Limited location Auckland.

We are Fujitsu we use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

We're looking for a full time, permanent, Service Desk Analyst based in Auckland. You will need to be technically proficient, and also willing to work on a Service Desk, logging support calls from our client and resolving them yourself in most cases.

We have multiple permanent opportunities available. Our ideal candidate will have a broad technical support background including Service Desk experience. Technical skills should include Microsoft Desktops and Applications, as well as basic Server knowledge

Responsibilities include provide End Users with a high level of Customer Service throughout all communications such as initial contact. Incident/Service Request detection. Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incidents and Service Requests. Escalation of reported and registered Incidents/Service Requests to a 2nd level where appropriate.

Ensure achievement of Customer Contractual Service Level via the defined process. Other duties as maybe specified from time to time by the Team Leader. Offering a hybrid way of working from the office and from the comfort of your home. Our working week consists of Monday - Friday, 8.30 am - 5 pm. We offer a competitive salary of $ 65,750 along with many company benefits.

About you Experience in a service desk / tech support role utilising technical and customer support skills to promoting good working practices within a team. Degree or qualification relating to IT is preferred. Technical experience, particularly in a Microsoft environment. Excellent verbal communication skills. Self-motivation and ability in punctuality, time management, presentation and administration. Problem solving skills and ability to be a self starter willing to continue to learn and upskill.

Why Fujitsu we are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.

We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in-class reward and recognition programs flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day.