Customer Service Officers Converge International location Melbourne.

Unique, solutions focused customer service role (inbound calls and administration, no sales). Full time positions | Start Date 5th August 2024 – CBD location. Work with a market leader in mental health & wellbeing.

On the job training is provided, along with regular coaching, development, and support. Potential opportunities for progression in a rapidly growing organisation. Work for a leading Mental Health company and help us grow our brand story.

Converge International is an industry leader in providing health and wellbeing and people risk management solutions. We have assisted some of Australia's largest industry, government, and corporate clients in supporting their people, building healthy workplaces, and resolving their people issues. We provide a range of Employee Assistance Programs, counselling, crisis response and consulting services.   We value a supportive and fun culture and use strong teamwork to ensure that the optimal delivery of both off-the-shelf and bespoke services.

About the position we are seeking full-time Client Service Officers to join our energetic and friendly Client Services team. Reporting to the Operations Manager - Client Services, you will be supporting a variety of customers across Australia requiring EAP assistance. We pride ourselves on providing high-quality mental health services and we know that our customer service team is the core of our success.

You will have a genuine passion for customer service and enjoy problem solving and take ownership of enquiries. You will appreciate working with a variety of customers, from many industries, and have an interest in building a career in a unique customer service environment within a national EAP organisation.

Responsibilities include understanding the needs of the client and respond to queries on a case-by-case basis. Scheduling counselling appointments for clients with our network of consultants. Handling inbound and outbound calls, emails, and online inquiries from clients seeking support. Ensuring confidentiality and sensitivity when dealing with client information. Providing information and guidance about our services to clients. Assisting with general administrative tasks as needed.

We’re looking for a motivated self-starter who can demonstrate experience in delivering an outstanding customer experience and knowledge in dealing with a diverse customer base. Ability to work under pressure in a fast-paced, flexible environment and be able to multi-task across different systems.

Strong organisational skills with attention to detail. Ability to handle sensitive and confidential information with professionalism. Excellent communication skills with high levels of empathy and care for customers, solutions-focused approach in handling customer queries

Key details multiple full-time positions available. Part time may also be considered (4 days/week). Must be available full-time for first 2 weeks of employment for training purposes. Workdays: Monday – Friday. Hours Business Hours – rotating roster between 7am – 6pm including public holidays.

Converge is committed to providing an inclusive work environment where everyone is treated with respect – workplaces thrive when people do.  We encourage applications from people of all levels of experiences and abilities, ages, diverse backgrounds, and cultures including Aboriginal and Torres Strait Islander people and the LGBTQIA+ community. All applicants must provide Australian work rights and be willing to undergo full background screening which includes mandatory police checks and WWCC.

Our commitment to you competitive pay rates. Flexible, diverse, and challenging work. Hybrid working arrangement. Encouraging, friendly team environment. Access to training and professional development.

If you are customer focused and would like to join a high performing, energetic team, we would like to hear from you. Career development through internal mobility. If you are customer focused and would like to join a high performing, energetic team, we would like to hear from you.