Customer Service Representative Pegasus Media and Logistics Pty Ltd location Sydney.

We are seeking a dedicated individual to join our team as a Customer Service Representative. As a CSR, you will play a crucial role in ensuring customer satisfaction and maintaining the highest standards of quality in the Print Industry.

Our company, Pegasus Media and Logistics, is an Australian owned company located at Blacktown. We offer our clients high quality and environmentally sustainable products and a large variety of printing services including commercial offset printing, point of purchase displays, campaign management, digital printing, self-adhesive labels, warehousing and inventory management and national distribution.

Responsibilities primary point of contact for customers, both in-person and over the phone, to assist with their print service needs. Provide exceptional customer service by addressing enquiries and resolving issues.

Gather and verify customer information, including specifications, deadlines, and quantities, to ensure accurate and timely order processing. Collaborate closely with the production team to relay customer requirements and ensure smooth order fulfillment.

Monitor and track the progress of print projects, proactively addressing any issues or delays to ensure on-time delivery and customer satisfaction. Maintain accurate and up-to-date records of customer interactions, orders, and specifications using our CRM system.

Requirements previous experience in a customer service role, preferably in a print or related industry. Experience working with Tharsten MIS system highly regarded. Excellent communication skills, both verbal and written. Detail-oriented mindset with a commitment to maintaining high-quality standards. Proficient computer skills and experience working with CRM software or similar tools. Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.