Administration Assistant Woolcock Institute of Medical Research location Sydney.

About Us the Woolcock Institute of Medical Research is a not-for-profit organisation that strives to improve breathing and sleep health through world-class research, clinical care and education. The Woolcock is dedicated to investigating the causes of disease, finding better treatments, and translating our discoveries into new clinical practice. We are determined that our work creates a better life for people affected by sleep and breathing disorders.

Benefits salary packaging options (up to $15,899 tax-free). Meals and entertainment allowance of up to $2,650. Being part of a dedicated clinic team. Easily accessible location by public transport. Our Vision Improved quality of life for individuals and families affected by sleep, breathing and lung disorders.

Our Aspiration To maintain our world-leading research impact by the translation of sleep, respiratory and lung cancer research into better clinical outcomes globally. Our Values Respect, Excellence, Partnership, Support and Opportunity.

About the role an exciting opportunity has arisen for a dynamic professional to become an integral part of the Clinic administration team. This opportunity will see you responsible for managing patients’ appointment bookings, reception services, and excellent administrative support to our specialist clinicians in delivering high-quality care to our patients. You will thrive in a busy, patient-first environment, and assist the clinical workforce administrative team while also working with a friendly reception team.

Key responsibilities coordinating and managing Sleep bookings appointments using practice management software in a timely, professional, and friendly manner. Accurately managing patient billing, payments, and updating patient records.

Liaising and engaging with our referral network, and collaborating with the administration team. Addressing clinician-patient inquiries and problem-solving as required. Administrative duties include scanning, filing, photocopying, uploading documents to patient files, record-keeping. Managing time and resources effectively. Assisting with other administrative tasks as required.

Essential criteria demonstrated experience in providing administrative support in a medical / healthcare setting. Exceptional customer service skills, desire to be patient-focused. Excellent verbal and interpersonal skills, display empathy and active listening. High ethical standards. Confident and enjoys working in a fast-paced environment, with a ‘can-do’ attitude.

High attention to detail with a focus on integrity, efficiency, and accuracy. Efficient and capable, shows initiative and collaborates well with team members. Professional and courteous manner. MS Office and practice management software proficiency. Willingness to learn and be part of a committed clinic team.

Location the role will be based at the Institute’s current site in Glebe until ~early 2024 after which it will move to the Macquarie University campus in Macquarie Park.