Customer Service Representative KIA Australia location Sydney.

With the rise of the Kia brand in Australia and the growing range of competitive and award-winning products, there has never been a more exciting time to join Kia Australia. Due to our continuous growth, our Customer Service team is seeking a Customer Service Representative.

About The role reporting to the National Customer Relations Manager, communication is key as you will need to effectively manage customer cases while working with internal departments and provide optimal customer service to Kia owners and Kia Dealers.

Key accountabilities responding to customer queries and concerns in a timely and engaging manner. Liaison with the Technical team to assist with the resolution of customer enquiries. Management of any out of policy applications through to approval ensuring correct guidelines have been followed.

Establishment and maintenance of comprehensive case records. Liaison with Kia dealers and other stakeholders. Assistance in the maintenance of the Kia Customer Database to ensure the most recent and correct data is retained.

Qualifications and attributes general passion for cars. Ability to maintain composure under pressure in a demanding environment. Excellent communication skills, both verbal and written. Good time management and organisational skills. Ability to work unsupervised and as part of a team. Sound skills in Microsoft Office.