File Management Support Officer New Zealand Police location Otago.

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

About the role file Management and Transcription Services (FM&T) are an integral part of the Service Group. The FM&T is part of a nationally centralised group which supports a number of key elements of the case management process, our frontline staff and also provides key services to victims.

Service Group is looking for a number of engaged and motivated individuals for the role of File Management Support Officer, with a focus on Transcription work and exceptional case management and service delivery.

You will work as part of the team, reporting to the File Coordinator/ Transcription Supervisors, with a clear focus on supporting both frontline staff and victims, while driving innovation and good data quality practices in order to deliver on Our Business.

In order to meet the typing requirements, you must be able to manage your time in this fast paced and deadline driven environment. You will be highly motivated and a professional team player who can manage handling sensitive material.

The Service group is looking for engaged and highly motivated people to be part of a dynamic new team in the Transcription Service group. The environment is fast-paced and conscientious with each member ensuring quality of work is kept to a high standard.

Key accountabilities attention to detail this is a busy role and being able to focus on the detail while under pressure is required. Relationship management you will work closely with other workgroups so the ability to manage those relationships is important.

Teamwork - as a member of a wider regional team, you will be able to work independently, but be comfortable requesting assistance from and providing assistance to others. Change management - This role is multi-faceted and is constantly evolving. Being comfortable with change is recommended.

This role will require you to do shift work what you'll bring being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police.

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address. This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

About us our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe. Working flexibly your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business.