Operations Officer

at Department of Customer Service
Published August 15, 2022
Location Sydney, Australia
Category Admin and Clerical  
Job Type Full-time  
Salary
$92788 - $109396 p.a

Description

Operations Officer Department of Customer Service location Sydney. $92788 - $109396 p.a.

About Service NSW at Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience. The Service NSW team is ever growing and committed to making a difference. Our work is continually calibrated against core values of passion, teamwork and accountability to ensure our focus is always on the customer. Our agency is passionate about delivering first-class customer experience to all citizens across NSW.

About the role the Operations Officer role is an integral part of Service Delivery, acting as a conduit between our partner agencies and frontline teams, and providing essential support in a high-volume environment. Operations Officers have high attention to detail and work across multiple streams of work, including data analysis and reporting, frontline support and projects.

In this role you will be required to ensure the resolution of outstanding customer transactional issues in a timely manner to enable the delivery of a quality customer experience. Capture, track and monitor tends in transactional compliance through data analysis to address identified errors/issues and feedback, and enhance service delivery. Prepare high level reports for a range of audiences to support informed decision making and planning. Contribute to the design and implementation of a culture of continuous customer service improvement initiatives. Provide input into the delivery of new products and services from agencies for all Service Delivery Channels to ensure they meet service delivery standards.

To be successful in this role you will be a strong communicator with the ability to build and maintain professional relationships and build trust with diverse stakeholders. You are flexible, adaptable and experienced working in complex, high-pressure operational environments. You are comfortable working independently, using initiative and judgement to provide high quality, accurate and professional timely service. Remuneration service NSW Grade 7/8. The package includes the base salary range of $92,788 to 109,396 plus employer's contribution to superannuation and annual leave loading.

When applying you need to provide a covering letter (not exceeding 2 pages) and resume (not exceeding 4 pages) that details your experience and how you meet the capabilities of the role. Please specify in your Cover Letter which role you are applying for: ongoing, temporary or both.