Customer Service Manukau Institute of Technology Limited location Auckland.

Make a difference, Student-facing customer service, Permanent, Full time role. E pā ana ki Te Whare Takiura o Manukau - Ngaahi me'a fekau'aki mo e Ako'anga Fakatekinikale 'o Manukau- About MIT

Positioned in the hub of South Auckland, Manukau Institute of Technology (MIT) prides itself on being a progressive and visionary employer providing high-quality education and training within a multicultural environment. It's busy at MIT and we are looking for some awesome administrative staff to help us meet the needs of our students as they commence and progress through their learning journey with us.

About the role this role is part of the team that provides student-facing services to students, i.e., assistance with: (1) Application and Enrolment processes, (2) Invoicing and Receipting, (3) Withdrawals and Transfers, (4) Academic Record requests, (5) Results enquiries, and (6) Graduation support, as well as our processes designed to assist a student to onboard successfully into MIT. The role is one which provides cover for shifts across 7am - 8pm Monday to Friday, and during the day on Saturday, 8:30 AM - 4:30 PM once every three weeks.

Experience and Key competencies previous experience in customer service-based positions or closely related field. Outstanding customer service skills including exceptional interpersonal and active listening skills along with analytical and critical thinking ability to interpret and respond appropriately.

Student Commitment, with an active dedication to supporting students' aspirations, learning and achievements. Ability to communicate clearly and concisely in all oral and written communications. Ability to work effectively in a team environment and participate to get the job done, while continually focusing on the needs of the students. Ability to exercise appropriate personal initiative and accountability.

Results orientated and driven to exceed application and enrolment targets. Cultural awareness given the MIT's diversity of students. Commitment to quality assurance, while ensuring the delivery of value to students it is critical to ensure MIT policies and procedures are being met. Confidence in using an appropriate range of computer programmes, eg demonstrated experience with such applications as Databases, Student Management Systems, CRMs, and the Microsoft office suite

Culture at MIT you will work with some incredible people who are passionate about the positive impact we make to the communities we serve.We offer a work environment which values genuine people who care for others, are well-connected, open and approachable and strive for excellence in all we do. If you are excited by the role and feel you would fit well into our organisation, we would love to hear from you. "Kua herea mātou ki te whai i te tūturutanga o Te Tiriti O Waitangi." We are committed to creating and maintaining a culturally sensitive work environment in relation to Te Tiriti o Waitangi.