Customer Service
Published | June 17, 2021 |
Location | Auckland, New Zealand |
Category | Customer Service |
Job Type | Full-time |
Description
Customer Service Fletcher Building Limited location Auckland.
About us Firth is a leading supplier of ready-mixed concrete, masonry products, and premix to the construction industry either directly or through building product distributors. It has over 2,500 active customer accounts and its products are used across all building sectors and environments. Firth has a team of approximately 650 people, working in 85 operational sites throughout New Zealand. It's divided into three main product groups, Certified, Masonry, and Dricon.
About the role reporting to the Customer Service/Dispatch Manager based at our plant at Tuakau, your daily responsibility consists of entering customer orders/credits, and to minister all inbound calls and enquires for the Nationwide Customer Service line for Dricon. It is therefore essential that you have strong general logistics knowledge and an understanding of the national geographic.
Working in a small team in this fast paced environment, you will be punctual, a motivated self-starter, have strong data entry, crediting and dispatching skills, clear communication and be able to think on your feet to solve any issues that arise while putting the customers’ requirements at the forefront. This 40-hour week is based on split shifts and you will also have the flexibility to work offsite when required.
To be successful for this role you will need to have strong communication and computer literacy skills in order to work fast and accurate with all key stakeholders. Excellent organisational skills, strong attention to detail and a positive attitude. An understanding of all things concrete. Experience within a busy environment in a similar role would be an advantage.
In return we will offer you extensive training. Fletcher Building staff benefits such as staff purchasing, fuel discounts and access to the Employee Education Fund. Career advancement opportunities.