Customer Service Admin Assistant Monbulk Rural Enterprises Pty Ltd location Yarra Valley and High Country. Salary $20 - $29.99 per hour.

Immediate start with roles commencing week of Monday 18th January 2021. Ongoing Part time Positions available with hourly rate $24.00 per hour plus super. Must have own vehicle.  The organisation Monbulk Rural Enterprises has been in the greenhouse business for nearly 40 years.  The business being located in Monbulk is in the heart of Australia's most intensive horticultural area.

Monbulk Rural trades primarily in commercial greenhouses and associated equipment and horticultural products. We also an importer and wholesale distributor to other suppliers around Australia. Due to business growth, Monbulk Rural Enterprises now has an exciting opportunity for a Customer Service Admin Assistant to join our team on Part time basis.

Position objective the role of the Customer Service Assistant is to support the Senior Customer Service in the day to day running of the office from 9am to 4pm, answering phone calls, actioning emails, efficient and reliable data entry for new and existing orders, co-operator sale team with any sales order process,

Key Responsibilities & duties customer Service / Communication. Providing quality customer service and friendly interaction with existing and potential customers. Answering incoming phone calls, emails and directing phone calls / taking messages where appropriate.

Dealing with general customer enquiries, such as providing quotes, confirming price rates, converting quotes into orders. Processing job orders with Fishbowl software. Processing credit card payments, answering general invoice queries. Communication with Freight company and make freight booking for customer.

Data entry entering data into Fishbowl Software program, Creating & processing new orders from clients request. Producing invoices for pre-payment customers.

Key Skills & qualities excellent people and communication skills. Motivated and can display high levels of initiative. Excellent organisation skills and attention to detail.  Capable of working both autonomously and as part of a team. Well mannered, accurate and prompt when liaising with customers.

Experience working in an office with reception/admin related experience. Experience in the Horticulture industry (desired but not essential). Experience with Fishbowl software. (desired but not essential).

Working hours currently we are looking at flexible Monday, Tuesday, Thursday and Friday per week. Potential for more hours / up to full hours within Six months.